UK Integration Data Center Technician

The International Integration Data Center Technician will assemble racks which include servers, networking devices, storage, cables and other data center equipment. They will integrate the hardware to complete the customer’s datacenter solution. The Data Center Tech will complete all aspects of the build by following runbooks and quality control checklists, that outline the defined procedures and instructions.

This position will be reporting to UK IDCS Manager and will be required to report to the SHI UK Nexus office location as determined by SHI management.

SHI UK has been established for over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from our International partners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environment containing a range of departments and specialisms.  

With our organic growth and stability within the EMEA market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.  

SHI provide innovative solutions and world-class support, as standard, from over 30 offices throughout the U.S., the U.K, Republic of Ireland, Canada, France, Australia, Netherlands Hong Kong and Singapore.   

Include, but are not limited to:

• Use AX to check equipment in and validate against Bill of Material
• Configure servers and complete documented bench testing
• Power on components and check for failures by monitoring lights and display diagnostics
• Complete configuration updates as documented per customer’s requirement
• Follow Quality Control processes and documentation specific to build type and customer
• Follow detailed oral and written instructions in the installation/removal and repair of electronic equipment.
• Decipher customer documentation and specifications to turn a logical construct into a physical build. This includes understanding what components in quantity and type comprise the build and how those parts should be configured and installed
• Ensure all client related information and documentation is handled in accordance to ISO 27001 requirements.
• Possess the ability to place all components, including disks, NICs, memory, into the customer defined configuration
• Install components into the rack following the rack elevation diagram
• Install cables and labels as documented in the runbook
• Learn the customer labeling process and naming standards for power and network and be able to meet the quality control expectations for that labeling
• Conduct power testing and respond to any DOAs by debugging and then opening tickets with appropriate hardware vendors as necessary
• Complete power redundancy testing by failing over power strip A and then power strip B
• Assist automation team in running custom scripts to complete hardware verification and populate files with output
• Using customer and internal documentation, conduct regular thorough reviews of builds to verify they are being built to spec
• Attend internal meetings to report status on current build projects
• Read and comprehend technical manuals, troubleshooting guides, manufacturers specifications, and equipment displays/monitors
• Make support calls to vendor to open tickets for failed components
• Complete IP updates on management interfaces
• Install license keys
• Complete BIOS and firmware updates
• Capture network interface MACs and save the data
• Capture and merge data and post to internal systems
• Acquire additional skills to maintain technical competencies
• Work closely with warehouse teams to advise on crating status and any delays potentially impacting the shipping schedule
• Process staged inventory and order modifications working closely with Sales and warehouse staff to address any issues and necessary updates

• Technical certifications such as A+ or Server+ or equivalent work experience
• Minimum 2 years of experience with server technologies and structured cabling across multiple manufacturers
• 2 Years’ Experience in an Integration Data Center Services organization, or some equivalent background.

• • Ability to decipher technical documentation and communicate technical detail to team members translating logical information into a physical build
  • Ability to work with multiple resources under tight time constraints to meet strict deadlines while maintaining order and professionalism
  • Technical problem-solving skills
  • Ability to pay attention to detail
  • Ability to complete technical configurations, such as firmware upgrades, network settings, and custom settings as required by the customer across multiple vendor platforms
  • Ability to work with several teams and manage multiple rack integration projects that are running simultaneously
  • Ability to comprehend technical documentation, including VISIO diagrams, and be able to transfer that logical information into a physical build.
  • Organizational and planning skills
  • Troubleshooting skills
  • Structured cable routing skills

   

  Preferred Qualifications/Skills:

   

  • Knowledge of configuration and warehouse processes
  • Some knowledge of servers, storage, networking and associated problem-solving skills
  • Knowledge of AX, specifically as it relates to config check in / check out and order processing

• May be required to stoop, bend, kneel and squat for extended periods of time
• May be required to lift and move items for prolonged periods.
• May be required to work overtime to meet client and business demand.

• Business working hours are Monday to Friday, 09.00 to 17.00 with a 30-minute lunch break. However due to the nature of the role, with its international reach and shared projects, working outside of these hours to service business needs will occur occasionally, and employees are expected to be readily available in these eventualities