PubSec Field Account Manager - New York

We are looking for a passionate and experienced Field Account Manager to be responsible for engaging with key customers in this Public Sector Field sales support position by building and preserving trusted relationships. The Account Manager will be a primary point of contact between the customer(s), contract stakeholders and SHI.  This person will collaborate with the Account Executive team to optimize the opportunity presented with the customer(s).  The Account Manager will focus on efficiently managing transactional business, extending our partner network, being the subject matter expert on SHI offerings and contracts, and coordinate with partners and internal teams to deliver on client expectations.  In addition, the Account Manager will be responsible for business development and appointment setting.  The right candidate will have a thorough knowledge of SHI’s business and offerings, participate in implementing strategic plans to grow the account, and help to identify potential new opportunities.

The Account Manager will report to the Field Manager or Director and collaborate closely with the Account Executive(s) for a defined set of accounts. The Account Manager will also serve as a point of contact for Accounts that need temporary coverage due to an Account Executive transition or absence.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but not limited to:

• Conduct regular meetings with customer(s) stakeholders
• Create pricing quotes for customers based on IT requirements, with a focus on server, storage, networking, virtualization, and cloud solutions.
• Provide sourcing, product quotes, pricing, and product information to the outside sales team.  
• Enter purchase orders and provide updates to Outside Sales and customer of order status
• Follow up open quotes with customers and renewals as required and provide feedback to Outside sales to increase our overall win rate.
• Develop and maintain detailed knowledge of SHI’s products, services, and processes
• Proactively call customers to develop opportunities and set appointments
• Collaborate with Account Executives on shared goal attainment
• Manage large transactional opportunities/orders brought to SHI by customer and/or partners
• Act as a liaison between Outside Sales, customers, Inside Sales and other SHI internal departments
• Collaborate with SHI’s Capture & Contract Management teams to manage complex contract negotiations
• Coordinate and participate in marketing activities to named customer base
• Provide excellent customer service and support to customers and outside sales team 
• Engage on large customer deals through deal registration with internal teams, vendors, and track these through our Customer Relationship Management (CRM) tool 
• Establish vendor and distribution channel partnerships via meetings and phone conversations
• Actively participate in team meetings with managers to review important updates and changes  
• Be proactive with problem resolution
• Collaborate and strategize with Account Executive on potential new opportunities based on customer’s quoting and order history
• Act as point of contact and escalation for contract compliance and support issues

• Completed Bachelor’s degree
• A minimum of 2 years of Customer Service and/or Inside Sales Experience
• Knowledge of servers, storage, networking, virtualization, cybersecurity, and cloud regarding their impact on the business and their interconnectivity within the IT ecosystem preferred
• Must have experience building and maintaining professional relationships with vendors and partners and other departments within the company

• Experience managing account portfolios.
• Strong customer service and project management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in Microsoft Office and CRM software.
• Highly organized and solution oriented.
• Detail-oriented and able to prioritize.
• Self-starter and able to work efficiently under pressure.
• Strong written and verbal communication skills with the ability to communicate complex subject matter
• Ability to follow up with customers to ensure customer satisfaction
• Excellent time management skills, attention to detail, organizational skills, and problem-solving capabilities
• Proactive and critical thought process in approach to selling to enhance sales experience for client
• Ability to work well in a fast paced, team environment
• Self-motivated with ability to work with limited direction and oversight  

• This role is required to travel to assigned territories up to 25%

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status