Inside Sales Operations Admin

The Inside Sales Operations Admins purpose is to assist and support the team and customers by processing overflow work from the sales team. The Admin will learn and carry out a variety of process driven tasks that include but are not limited to managing communications, placing orders, working in business application software and fielding requests. 

This position will report to the Inside Sales Manager of Operations and will be located in the Somerset, NJ office location.   

Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, and currently has over 5,000 dedicated employees worldwide.

To learn more about SHI International Corp, visit our website: www.shi.com/careers

What SHI Can Offer:

• World Class Facility includes on site gyms and cafeterias
• Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
• Work in an up-beat, creative, and fun environment
• Benefits including medical, vision, dental, 401K, and flexible spending

Include, but are not limited to:

• Assisting with Customer Relationship Management (CRM) data consistency
• Fielding SHI.com requests from customers and forwarding to correct sales teams
• Requesting information from vendors, such as invoices, pricing and order status
• Processing overflow work from the sales team or operations, such as placing orders, working on Renewal opportunities, creating vendors and parts for AX
• Forwarding Ariba ( e-procurement) modifications from customers asking for a change to their current orders, handling warehouse voicemails, and other duties as requested
• Order entry, receiving and responding to e-mails and collecting order status
• Regular engagement with Inside Sales, Partner teams and Vendors
  

• Highschool diploma/GED
• Possess an upbeat attitude
• Self-motivated and willing to learn

• Ability to absorb new knowledge on a daily basis
• Ability to multi-task and complete projects in an expeditious and comprehensive manor
• Ability to clearly communicate and effectively work well with others
• Ability to understand tools: MySHI, AX, BI, CRM, SharePoint and quoting
• Exceptional written and verbal communication skills
• Strong time management and organization skills
• Desire to learn more new skills
• Ability to understand and work in the following applications/platforms: Office: specifically Word, Excel, and Outlook
• Ability to understand business tools such as AX, BI, CRM, SharePoint, and quoting

Preferred Qualifications/Skills:

• Some college preferred
• Customer service and/or customer facing experience
• Well rounded working knowledge of SHI’s tools: MySHI, AX, BI, CRM, SharePoint, and quoting
• Proficiency in the following applications/platforms:
  • Office: specifically Word, Excel, PowerPoint, and Outlook
• Windows OS experience is a plus

• FLSA Status: Non-Exempt

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status