Sr. ServiceNow Developer

We are seeking a motivated and skilled Sr. ServiceNow Developer to join our dynamic team at SHI. The ideal candidate will possess a robust understanding of the ServiceNow platform, with comprehensive experience in system administration, development, and implementation of ITSM, ITAM, and ITOM modules. This role requires a proactive individual who is eager to tackle challenges and contribute to innovative solutions for SHI customers.

The Sr. ServiceNow Developer reports to the Manager of SHI Services - ServiceNow. This position is remote with a Home Office setup as determined by SHI management.   

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but not limited to: 

• Develop, configure, and customize ServiceNow applications and services, with a strong focus on Flow Designer. 
• Implement ServiceNow platform capabilities, including ITAM, ITSM, and ITOM modules, involving form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations. 
• Design and implement integration solutions to connect ServiceNow with external systems and applications. 
• Utilize ITIL v4 principles to enhance service management processes and workflows. 
• Build and maintain service catalog items, ensuring efficient and user-friendly service delivery. 
• Engage with stakeholders to gather requirements and translate them into technical specifications. 
• Identify potential problem areas within customer ServiceNow environments and provide solutions. 
• Work collaboratively across one or more applications on the ServiceNow platform, including Employee Center. 
• Serve as both a system administrator and developer, managing platform operations while driving development initiatives. 
• Stay current with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform. 
• Maintain ServiceNow certifications, including Certified System Administrator (CSA) and Certified Application Developer (CAD). 
• Assist SHI teams in managing project timelines and customer expectations. 
• Complete all work within agreed timescales and KPIs. 

• Bachelor’s Degree or equivalent experience. 

• Minimum 5 years of experience in configuring and customizing ServiceNow projects. 

• Proven experience with ServiceNow Flow Designer for creating and managing workflows. 

• Strong integration experience, with the ability to connect ServiceNow with other systems. 

• Familiarity with ITIL v4 framework and its application in service management. 

• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications. 

• Experience implementing, configuring, and customizing ServiceNow, including experience with common web technologies (e.g., XML, HTML, AJAX, CSS, HTTP, TCP/IP). 

• Detailed knowledge of ITIL methodologies, JavaScript, web software design principles, and IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog). 

• Strong problem-solving skills and the ability to work independently and as part of a team. 

• A proactive, enthusiastic approach to work, with a desire to continuously learn and grow. 

• Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”
• Client-oriented, professional services mind-set
• Ability to manage several projects simultaneously
• Good research skills and the ability to manage details
• Good analytical skills
• Good written and verbal communication skills
• Excellent organization and time management skills
• Ability to think outside the box
• Ability to stay self-motivated and self-directed
• Willingness to adapt to changing business and technical priorities
• Ability to work in a fast-paced, high-performance team environment
• Proven experience in ITAM in a similar or same field
• Ability to create high-quality documentation with precision
• Ability to work with deadlines
• Meticulous attention to detail
• Highly organized and methodical

Preferred Skills/Qualifications

• ServiceNow Implementation Specialist in three or more applications preferred
• Additional experience within the IT or Software Asset Management field

The ideal candidate will hold the following accreditations; if not currently held, the successful candidate will demonstrate a “learning mindset” and may be called to study and pass some of the following accreditations within a short period of commencing the role: 

• ServiceNow System Administrator 

• ServiceNow Fundamentals 

• ServiceNow Implementation Methodology Fundamentals 

• ServiceNow Platform Implementation 

• ITAM all modules 

• ITSM all modules through to ITSM Professional 

• CMDB and Vendor Portfolio Management 

• ITOM module, focusing on Discovery and cloud management 

•  It is expected that this role may require infrequent travel both nationally and internationally (max 10%)

• The estimated annual pay range for this position is $130,000 - $170,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status