Sr. Technical Program Manager – AI/ ML

We are looking for a dynamic and experienced IT Program Manager specializing in AI/ML applications for internal IT systems. This position will work directly with IT leadership, executive leadership, product owners, and various SHI departments to ensure the successful implementation of AI/ML initiatives.

This position must report to the SHI Austin office location as determined by SHI management.  

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but are not limited to:  

• Manage multiple projects with high complexity and visibility
• Manage project scope, including the creation and execution of change requests as needed
• Assemble and lead project teams which often include internal and external resources, partners, etc
• Collaborate with product owners, leadership, and cross-functional teams to prioritize initiatives and gather detailed requirements, write detailed product specifications, write Epics and Users Stories and acceptance criteria
• Develop and execute detailed project plans that include all phases of project delivery
• Regularly communicate project expectations, status, risks, etc. to appropriate individuals throughout the organization, including executive leadership
• Accountable for project deliverables and ensuring project financials and milestones are met
• Assist with efforts to evaluate requirements and provide guidance in support of Statement of Work preparation, as needed
• Responsible for leading and developing new or emerging technology service offerings
• Actively contribute to process improvement activities and mentor others

• 10+ years' experience in driving product vision, roadmap, design and communication
• 3+ years' experience driving strategic initiatives within the AI//ML domain
• Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or related field
• 10+ years' experience with Agile principles, leading scrums, building user stories, writing specifications, and managing team resources
• Strong understanding of AI/ML technologies and software development processes
• Familiarity with the complete product and software development cycle
• Excellent leadership and communication skills
• Strong analytical and problem-solving skills
• Deep understanding of customer needs and user-centric design
• Previous management experience preferred but not required
• Working knowledge of IT concepts: security, servers, storage, cloud computing, disaster recovery
• Proficiency in Jira, Conflunce, Outlook, Word, Excel, PowerPoint
• Ideally PMP Certification and/or Certified Scrum at Scale Practitioner (CSaSP) or Certified Scrum Professional (CSP)  

• Excellent organizational and time management skills with the ability to meet strict deadlines
• Strong verbal and written communication skills with the ability to simplify complex subject matter
• Detail-oriented with the ability to multitask and complete tasks with efficiency and accuracy
• Experience leading large software implementations
• Ability to implement and work with Agile frameworks
• Ability to successfully manage complex customer-facing projects, including assembling the resources needed to deliver the project
• Ability to simultaneously track multiple projects and budgets, regularly consolidating and summarizing progress for stakeholders
• Ability to set strategies for minimizing project risk and issues, with previous experience forming and executing mitigation plans
• Business acumen with the ability to translate and correlate project success to successful business outcomes
• Ability to analyze project and financial data to ensure and optimize success measures
• Strong follow-up, problem solving and negotiation skills, as well as experience holding project teams accountable regarding quality and on-time delivery
• Strong understanding of the dynamics of cross-functional teams with the ability to creatively solve problems.  
• Strong understanding of different project methodologies (Waterfall, Agile, PMP, etc.)
• Demonstrated ability to work independently with little direction and in a team environment

• PMP Certification preferred

• Certified Scrum at Scale Practitioner (CSaSP) or Certified Scrum Professional (CSP) preferred

• The estimated annual pay range for this position is $120,000 - $160,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status