IDCS Project Manager

The Integrated Data Center Solutions (IDCS) team has an exciting opportunity for a Project Manager supporting Ridge configuration projects. As a Project Manager, you will be responsible for overseeing the successful onboarding of new customers to the IDCS process and serving as the primary liaison for all project-related matters. Your role involves coordinating closely with various stakeholders, facilitating communication, managing project deliverables, and ensuring customer satisfaction. You will also be tasked with maintaining project schedules, documenting key discussions, updating internal tracking systems, and conducting project reviews to continuously improve our processes.

This position will report to the IDCS PMO Manager, and is performed from the SHI Ridge Warehouse (Piscataway, NJ) office location as determined by SHI management.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities include, but are not limited to:

• Onboard new customers to the IDCS process
• Arrange and conduct kickoff meetings with customers and the sales team to establish project expectations.
• Serve as the main liaison for assigned projects, facilitating communication and problem resolution among customers, vendors, and Ridge personnel.
• Oversee project deliverables through regular meetings with customers and internal teams.
• Work closely with SHI Integration Center and Warehouse resources to fulfill customer project needs.
• Ensure consistent communication and expectation setting with internal SHI teams to guarantee client satisfaction.
• Maintain awareness of upcoming milestones and open actions, adjusting schedules as necessary to accommodate urgent requests and shifting priorities.
• Document and distribute minutes from all project-related meetings, calls, and presentations.
• Drive completion of customer project action items
• Update internal tracking systems (e.g., Airtable) with customer forecasts, ongoing projects, and project modifications.
• Conduct retrospective project reviews to identify and address issues that occurred during the build process and use the findings to enhance future processes.
• Play an active role in improving PMO processes.

• Bachelor’s Degree or equivalent work experience in project management
• Minimum 4 years’ experience in a customer facing project manager position, including including experience interacting with customers and end users
• Understanding the application of problem resolution skills
• Working knowledge of what SHI organizations will be needed to support the project
• Excellent Microsoft Office proficiency

• Demonstrate strong time management and prioritization skills with a detail-oriented approach
• Ability to determine priorities, goals, and objectives of assigned projects and tasks
• Expertise in multitasking, follow-up, and execution of assignments
• Excellent organizational skills
• Ability to work effectively under general supervision and within a team environment
• Understanding and adherence to basic PMI principles
• Capability to manage multiple projects simultaneously, ensuring accurate status updates and timely project closure
• Ability to think creatively and innovatively ("outside the box")
• Ability to work under strict deadlines amidst a high volume of activity
• Self-motivated and self-directed
• Excellent interpersonal skills, with the ability to prompt internal colleagues and partners to complete tasks in a timely manner
• Strong communication skills, with the ability to clearly and concisely manage customer expectations, define actions, tasks, and processes to all parties.

Preferred Qualifications/Skills:

• Knowledge of SharePoint and MS Teams
• Knowledge of warehouse and sourcing inventory from a warehouse
• Experience in IDCS department a plus
• PMP Certification

• PMP certification preferred

• The estimated annual pay range for this position is $70,000 - $100,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status