Lead Technician - Integration Data Center Services

This role will consist of multiple departmental disciplines including but not limited to: Engineering, Documentation creation and amendments, build technician, Quality control and any other function as deemed necessary by the IDCS Manager based on workload and resource demands.

The International Lead Integration Data Center Services Build Technician's role is to facilitate complex build Integration projects moving builds forward to meet targeted customer delivery schedules. This lead provides direction and guidance to a team of technical resources. They work with several different groups including technical specialists, automation/scripting developers, network engineers, quality control group, and build technicians. Our IInternational Lead IDCS Build Technician is expected to acquire knowledge and experience in all facets of the build process, from inception to the completed product including QC support.

This Lead effectively and accurately creates and conveys requirements to the build team whilst leading by example’ and being the technical expert and technical escalation point for the IDCS team. The International IDCS Lead Technician will build and guide resources daily while leading successful deployments to final product delivery.

This position will be reporting to the IDCS manager and will be required to report to the SHI UK Nexus office location as determined by SHI management.

SHI UK has been established for over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from our International partners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environment containing a range of departments and specialisms.  

With our organic growth and stability within the EMEA market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.  

SHI provide innovative solutions and world-class support, as standard, from over 30 offices throughout the U.S., the U.K, Republic of Ireland, Canada, France, Australia, Netherlands, Hong Kong and Singapore.   

Include, but are not limited to:

• Be the technical expert to a group of build technicians, providing support to move the team towards successful project completion.
• Decipher customer documentation and specifications to turn a logical construct into a physical build. This includes understanding what components in quantity and type comprise the build and how those parts should be configured and installed.
• Direct rack and stack of hardware into cabinets, following customer elevation documentation
• Learn the customer labeling process and naming standards for power and network and be able to meet the quality control expectations for that labeling
• Conduct power testing and respond to any DOAs by debugging and then opening tickets with appropriate hardware vendors as necessary
• Work with the automation team in creating and deploying custom scripts to complete hardware verification and populate files with output.
• Using customer and internal documentation, assist the IDCS manager to perform QC checks by means of thorough reviews of builds to verify they are being built to spec.
• Attend internal meetings to report status on current build projects
• Work with the wider IDCS TEAM to provide skills training and mentoring to build technicians
• Working with the Documentation Specialist, create and maintain up-to-date project documentation.
• Work closely with warehouse teams to advise on crating status and any delays potentially impacting the shipping schedule whilst providing support to the warehouse where required.
• Process staged inventory and order modifications working closely with Sales and warehouse staff to address any issues and necessary updates
• Apply Gemba Lean processes of improvement by engaging with employees, gaining knowledge about work processes, and exploring opportunities for continuous improvement

• 2 Years Experience in an Integration Data Centre Services organization, or some equivalent background.
• Minimum of 2 years of experience required in the following areas:
• Some technical / hardware / software experience with the following vendors, including but not limited to Lenovo, IBM, HP, Dell, Supermicro, Cisco, Juniper, Pure and Fortinet.

• Ability to decipher technical documentation and communicate technical detail to team members translating logical information into a physical build
• Mature attitude to problem solving and the ability to lead by example.
• Flexible approach to tasks including a flexible approach to work time constraints when liaising with US based resources.
• Ability to work with multiple resources under tight time constraints to meet strict deadlines while maintaining order and professionalism
• Technical problem-solving skills
• Ability to complete technical configurations, such as firmware upgrades, network settings, and custom settings as required by the customer across multiple vendor platforms
• Strong organizational and communication skills
• Ability to work with multiple global teams to manage concurrent rack integration projects
• Ability to transfer knowledge from one environment (i.e. US Build Configuration Centre) to another environment (i.e. UK / SGP Build Configuration Centre) and convey the cross-discipline skills necessary to create a new working environment
• Ability to identify process enhancements in the build / quality control / hardware verification processes
• Ability to support QC operations when workload / staffing resource demands.

Preferred Skills:

• HPE / Dell / Cisco configuration.
• Experience in an Integration Data Centre Services organization, or some similar background
• Ability to bring disparate teams together to work towards a common goal.
• Positive approach to challenging technical issues.
• Ability to provide creative, out-of-the-box solutions to challenging problems while maintaining a mindfulness towards minimizing risk and ensuring project timelines

• Willing to work extended hours to complete projects and meet deadlines

• Business working hours are Monday to Friday, 09:00 – 17.00 with a 30-minute lunch break. However due to the nature of the role, with its international reach and shared projects, working outside of these hours to service business needs will occur occasionally, and employees are expected to be readily available in these eventualities