IT Analyst - Disaster Recovery & Backup

The IT Disaster Recovery Backup Analyst ensures data reliability, security, and continuity through meticulous backup procedures, disaster recovery planning, and testing. The role involves managing, monitoring, and maintaining data backup and recovery solutions to safeguard the organization’s critical assets and ensure minimal downtime during system failures or disasters. This individual will work closely with IT teams to ensure compliance with data security policies and to develop strategies for efficient recovery from data loss events. 

This position is required to report to the SHI Somerset NJ and SHI Austin office location as determined by SHI management.  

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include but not limited to:

• Backup Management:
  • Implement and manage backup strategies, ensuring timely and accurate backups across all systems
  • Perform regular monitoring of backup systems and address any failures or issues
  • Maintain and manage backup schedules to ensure that all critical systems are protected
• Disaster Recovery Planning:
  • Assist in creating and maintaining disaster recovery (DR) plans for critical business systems
  • Collaborate with IT teams to develop and test DR scenarios, ensuring readiness during a disaster
  • Evaluate and update DR plans based on technological changes and business needs
• Data Recovery:
  • Respond promptly to backup and recovery requests, ensuring timely data restoration when needed
  • Analyze and troubleshoot recovery issues and escalate when necessary
• Risk Assessment and Mitigation:
  • Identify potential risks of data loss or system outages and propose solutions to mitigate them
  • Regularly audit backup systems to ensure compliance with organizational policies and standards
• Compliance and Documentation:
  • Ensure all backups comply with company policies, regulatory standards, and industry best practices
  • Document backup and recovery processes to ensure clarity for audits and incident management
• Monitoring and Reporting:
  • Monitor backup logs and system alerts, providing regular reports on system performance, backup success rates, and anomalies
  • Maintain and report on DR testing results, including success rates and improvement areas

• Bachelor’s degree in computer science, Information Technology, or related field 
• 3-5 years of experience in disaster recovery, backup management, or a related role
• Experience with backup software and systems (e.g., Veritas, Veeam, NetBackup, Commvault)
• Knowledge of disaster recovery planning, business continuity, and risk management
• Familiarity with cloud-based backup and storage solutions

• Strong problem-solving skills
• Attention to detail and a proactive approach
• Excellent communication skills, both verbal and written
• Ability to work collaboratively in a team environment
• Strong organizational skills, with the ability to manage multiple priorities
• Strong troubleshooting and analytical skills
• Ability to work in high-pressure situations and respond to urgent recovery needs

Preferred Qualifications:

• Experience with IT disaster recovery frameworks and methodologies
• - Certifications such as Certified Business Continuity Professional (CBCP) or ITIL
• - Experience with scripting and automation in backup management
• - Familiarity with compliance regulations such as GDPR, HIPAA, or SOX 

• On-call availability for disaster recovery scenarios
• May require after-hours support during emergencies or scheduled backup testing

• The estimated annual pay range for this position is $60,000 - $90,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status