Scrum Master - eCommerce

The Scrum Master is accountable for the adoption of Scrum methodology throughout SHI’s Information Technology department. The Scrum Master will be responsible for coordinating the work of project teams to produce and enhance applications and services. The Scrum Master will also work collaboratively with the Agile Coach in guiding software development in a new way.

This position will be responsible for multiple Scrum teams, helping them mature their practices and identify and resolve impediments delaying progress or distracting them from achieving optimal performance. The Scrum Master is the bridge between development, product owners, and stakeholders.   
 

This position is required to report to the SHI Somerset NJ or Austin, TX office location as determined by SHI management. 

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but are not limited to:

• Serve as theScrum team coach by identifying needs and implementing methods to strengthen the team’s understanding of Scrum concepts and principles 
• Ensure the team understands and appropriately applies Agile values and principles
• Ensure the team effectively achieves Sprint goals
• Organize and facilitate valuable Scrum events 
• Create an environment of relentless, continuous improvement and applied learnings
• Assist Product Owner with maintaining the product backlog while managing trade-offs between short-term and long-term benefits of the solution, product, and business value
• Coach and mentor development teams to be self-organized and effective
• Proactively manage dependencies across teams and processes
• Assist the team with Sprint commitments, risk management, and impediment resolution
• Track and communicate the team’s progress regarding Capacity, Velocity, Sprint, and Release
• Accountable for improving the team’s quality and outcomes

• Bachelor's degree in Business Administration, Computer Science, or a related field – or equivalent work experience
• 4+ years’ IT or related business experience
• Minimum of 3 years' experience working in a Scrum environment
• Minimum of 3 years’ experience working with Agile frameworks (Scrum and Kanban) and Agile toolsets (Atlassian, Azure)
• Minimum of 2 years’ experience as a Scrum Master working with 2 or more software development teams
• Knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Working knowledge of software development lifecycle (SDLC)
• Understanding of the fundamentals of iterative and incremental development
• Proficiency in MS office tools – Outlook, Word, Excel, PowerPoint, Teams

• Strong written and verbal communication and presentation skills
• Ability to effectively communicate with people in varying job roles including developers, analysts, product owners, application users, and company leadership
• Strong follow-up skills and experience holding project teams accountable to quality
• Strong understanding of the dynamics of cross-functional teams with the ability to creatively problem solve
• Strong time management and organization skills
• Ability to effectively facilitate trainings and workshops
• Ability to understand and articulate strategic and product goals and the team’s progress towards them
• Ability to communicate strategic, product, and sprint objectives and their respective alignment, with minimal supervision
• Willingness to challenge the team

Required Certification:

• Certified Scrum Master (CSM) or Professional Scrum Master (PSM I) 

Preferred Certifications: 

• Advance Certified Scrum Master (A-CSM) or Professional Scrum Master (PSM II) 
• Certified Scrum Product Owner (CSPO)

• The estimated annual pay range for this position is $65,000 - $110,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status