Microsoft Inside Account Manager - Public Sector

SHI has an exciting opportunity in our Strategic Partners, Cloud Department. The Microsoft Inside Account Manager role will be responsible for supporting the day-to-day activities of our Microsoft Public Sector customers. This role will work in conjunction with our Microsoft LE’s and CSM’s to provide customers with a new and streamlined approach in supporting all aspects of the Agreement lifecycle. The Inside Account Manager will play a critical role in providing our current and future customers with a world-class support experience. 

The Microsoft Inside Account Manager’s success is measured by their ability to provide high quality services, improving customer interactions, effective utilization of resources and adaptation of new policies, procedures and technologies that increase efficiency. An account manager actively contributes to SHI’s overall success targets as well as building relationships with Customer Success Managers, Microsoft, and internal SHI resources.

This role will report to the Strategic Partners - Cloud department and report to the Somerset, NJ office location. 

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but not limited to: 

• Handle inbound and outbound calls, email, or chats with customers in a timely and professional manner
• Handle quote inquiries from customers, Microsoft, and internal SHI teams
• Process customer POs in AX
• Engage and assist in resolution of Microsoft and customer escalations
• Support/Execute on various initiatives designed to increase efficiencies both internally and externally
• Participate in training activities to increase over knowledge of Microsoft licensing, products, and programs
• Meet personal targets, work towards meeting team targets, and performance metrics as set by Management
• Proactive engagement with customers, Microsoft, and other internal teams to ensure successful completion of key milestones, including renewals, TU’s, and anniversary orders

• Bachelor’s degree or minimum 5 years of customer service experience in a corporate or office setting
• Proficiency in Microsoft tools, including Outlook, Word, Excel, and PowerPoint
• Foundational Microsoft licensing knowledge preferred

• Excellent organizational, communication, verbal, and written skills
• Ability to multitask - effectively balance short-term and long-term priorities
• Effectively prioritize multiple demands while ensuring customer needs are met
• Ability to communicate comfortably and professionally with a wide variety of internal and external leadership contacts
• Ability to work both individually and in a team environment

Preferred Skills/Qualifications

• Minimally, a foundational knowledge of Microsoft licensing is preferred

• Microsoft Certifications must be maintained during employment and is required to be obtained within 6 months of hire 

• Extended hours may be required to complete some special projects and quarter end workload 

• The estimated annual pay range for this position is $55,000 - $100,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status