EDI Integration Coordinator

The EDI Team is responsible for transmitting business documents via EDI and XML to Customers, Vendors, and eProcurement providers. We are looking for someone to help maintain the support expected by our partners worldwide while working cross-functionally with other departments. This position supports our Information Technology department ensuring smooth communication by managing the organization’s electronic data interchange (EDI). 

This position is required to report to the SHI Somerset, NJ office location as determined by SHI management.   

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include but not limited to: 

• Learn/Troubleshoot EDI Processes, and data flow with customers. 
• Manage eProcurement partner relationships (Ariba, Coupa, etc.). 
• Coordinate testing with eProcurement partners and AX development teams. 
• Uncover opportunities for improvements in the customer onboarding process. 
• Conduct meetings/conference calls around integration requests as necessary. 
• Manage Integration projects (setup, testing, sign-off, support). 
• Maintain process documentation. 

• Bachelor’s Degree or equivalent experience in IT customer service support 
• 2+ years’ experience in a customer service support role 

• Proficiency in Microsoft Word, Excel, OneNote, and Windows Explorer 
• Ability to learn and quickly absorb knowledge
• Strong background in customer service
• Strong problem-solving, organizational, and interpersonal skills
• Strong written and verbal communication skills
• Excellent with multi-tasking, follow-up, and execution of assignments
• Ability to work independently and within a team

Preferred Qualifications/Skills: 

• Information Technology Customer Support experience 
• Familiarity with EDI (structure, data flow), XML, SQL (Queries), VMware 
• Familiarity with invoicing eProcurement partners (Ariba, Coupa, etc.) or POFlip 

• Extended hours may be required to complete some special projects

• The estimated annual pay range for this position is $35,000 - $60,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status