Microsoft Product & Licensing Specialist - UK

As a Microsoft Licensing Product Specialist, you will be the key expert on Microsoft licensing, supporting the Sales Team. Your role will involve driving growth and success in your product portfolio by collaborating with internal account managers, technical specialists, and other teams. You will proactively identify and close service and solution opportunities, ensuring we meet and exceed our clients’ unique needs with a customer-first approach.

The Microsoft Licensing Specialist will report to the Manager – Microsoft Licensing and will be based in the Milton Keynes, U.K. office.

SHI UK has been established for over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from our International partners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environment containing a range of departments and specialisms.  

With our organic growth and stability within the EMEA market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.  

SHI provide innovative solutions and world-class support, as standard, from over 30 offices throughout the U.S., the U.K, Republic of Ireland, Canada, France, Australia, Netherlands Hong Kong and Singapore.   

Include, but not limited to: 

• Engage in customer correspondence regarding Microsoft products and their licensing, effectively communicating the benefits of Microsoft’s Online Services, and participate in customer calls to prepare pricing. 
• Advance and oversee sales opportunities in collaboration with SHI Account Managers, supporting them through all sales process stages until completion. 
• Act as a representative for SHI at relevant company and industry events as necessary. 
• Provide support in sales messaging during customer meetings and calls, and assist in creating financial models, proposals, and customer-facing proposals. 
• Educate customers and sales teams on Microsoft programs and best practices.  
• Stay up to date on relevant Microsoft certifications and technologies.  
• Proactive approach to supporting team members, sellers, and customers.  
• Be able to articulate SHI’s value add for Microsoft and remove oneself from the day-to-day licensing questions.  

• Bachelor's Degree or relevant work experience required
• Minimum 1 year experience in a sales or customer-facing position
• Experience with MS Office Tools – Excel, Word, PowerPoint, Outlook

• Outstanding written and verbal communication skills, including whiteboard discussion and executive presentations.  
• Ability to work collaboratively with other internal departments and sales teams.  
• Outstanding customer service and relationship management skills.  
• Possess a real passion for technology.   
• Willingness to learn new solutions, technologies and approaches.  
• Excellent organizational and time management skills.  
• Exceptional troubleshooting, and analytical skills.  
• Initiative to research and resolve problems.  

The Microsoft Licensing Specialist will hold at least one of the following accreditations; if they are not currently held, they will be required to self-study and pass the following accreditations within 12 months of starting the role.  

• Microsoft 365 Certified: Fundamentals (MS-900)  
• Microsoft Azure Certified: Fundamentals (AZ-900)  
• Microsoft AI Certified: Fundamentals (AI-900)  
• Microsoft Security, Compliance, and Identity Certified: Fundamentals (SC-900) 
• Microsoft Power Platform Fundamentals: Certified (PL900) 

• Position may require travel for customer meetings and events as required both nationally and internationally. 

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status