ITAM Project Manager

The ITAM Project Manager (PM) will manage ITAM projects to ensure that they meet the agreed scope, time and budget through project management disciplines including but not limited to planning, organizing, communicating, leading and controlling. Continuous monitoring will be required to ensure that deliverables are performed on time, every time to meet customer expectations and meet or exceed the SHI quality standards.   

The PM’s role aims to simplify complex ITAM engagements by planning, scheduling, communicating and documenting all aspects of the project, while working closely with all internal and external stakeholders to manage expectations, scope and direction of each engagement. The position reports to the ITAM Project Delivery Team Manager.    

The ITAM PM can be based in either Austin TX, Somerset NJ, Paris France or Milton Keynes UK offices.  

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include but not limited to: 

• Manage complex ITAM projects 
• Manage complex multi-function and/ or global delivery relationships with senior and executive ("C" level) customer management 
• Mentor the project team, providing support for individual professional development 

• Track and coordinate multiple complex customer engagements simultaneously 
• Understand the customer objectives, compose tasks and moniter overall health of each engagement they participate in 
• Distil engagement complexity down to create simple and discrete objectives and action items 
• Ensure all agreed timelines and deliverable milestones are clearly communicated and successfully met 
• Communicate engagement status to all internal SHI stakeholders including: ITAM Management, ITAM delivery teams, ITAM Solutions Consultants, Account Executives 

• Communicate engagement progress to customer stakeholders 
• Interface with selected ITAM Partners to promote and support joint ITAM services and initiatives 
• Ensure deliveries are in line with the agreed upon SOW, up to the internal SHI ITAM Standards and fully meeting customers’ stated scope 
• Keep up to date with industry practices and standards in order to understand customers drives and engagement methodologies 
• Project manage other internal projects as assigned by management 

• Manage the overall project relationship; identify and develop new opportunities with customers, support early qualification and communicate those back to the ITAM Solutions Consultants 
• Document key ITAM operational policies, processes and methodologies applicable to project management 
• Create customer project plans that are in line with SOWs terms and customer objectives 
• Assist in coordinating meetings, conference calls, and project communication, as required to drive project completion 
• Act as the primary point of contact and escalation 

• Prepare and present project kick-off presentation during initial calls with customers 
• Create and distribute pertinent meeting minutes to keep parties up to speed with project progress 
• Monitor tasks and any occurring issues as well as notify project stakeholders of any impacting events on the project performance 
• Monitor project progress to avoid scope creep 
• Manage and drive to completion customer project action items 

• Maintain engagement calendar(s); proactively provide notification of upcoming milestones and deliverables 
• Record, prepare, and/or edits meeting minutes for all project meetings, conference calls, presentations, and other similar activities 
• Assure that all project tracking documents and databases are kept up-to-date so all parties are fully informed of project status 
• Update project plans and customer metadata in the PSA tool utilised by the ITAM department 
• Create and distribute internal KPI and engagement status reports to management 

• Support consultancy customers to monitor their spent by distributing weekly Time & Materials (T&M) reports to inform them on the times utilized and subsequent spend on engagements 
• Collaborate with ITAM Services department to target additional service opportunities 
• Manage the overall customer relationship in such a way as to ensure high customer satisfaction rates and identify new business opportunities within existing customers; Communicate such business opportunities to ITAM Solution Consultants who can further manage and qualify the opportunity 
• Attend and support SHI events and vendor shows 
• Organise other internal ITAM projects as required 

• Document and standardize any new ITAM service methodologies and requirements as the department extends its service offerings 
• Train and mentor ITAM Administrators and Project Delivery Specialists to support with Project Delivery related activities 

• Bachelor's degree or relevant work experience required  

• 3 years of experience within IT service delivery and/or project management. 
• Experience with software licensing, general IT infrastructure, and ITAM best practices 

• In-depth knowledge of key ITAM operational policies, processes and methodologies applicable to project management 

• Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes” 
• Strong experience in coordinating and managing small, medium and large-scale projects 
• Understand all aspects of the IT life-cycle 
• Excellent Microsoft Project, Visio, and SharePoint proficiency 
• Excellent Microsoft Office (Excel, Word, PowerPoint) proficiency 

• Experience with PSA tools available on the market 
• Client-oriented, professional services mind-set 
• Ability to manage several projects simultaneously 
• Excellent research skills and the ability to manage details 
• Excellent analytical skills 

• Excellent organization and time management skills 
• Ability to think outside the box 
• Ability to stay self-motivated and self-directed 
• Excellent research skills and the ability to manage details 
• Exceptional communication, presentation and written skills 

• A second language (preferably French) will be an advantage 
• Willingness to adapt to changing business and technical priorities 
• Ability to work in a fast-paced, high-performance team environment 
• Ability to work with deadlines 

• Meticulous attention to detail 
• Highly organized and methodical 

If the mandatory certifications are not currently held the successful candidate will be required to obtain them within 12 months of commencing the role:   

Mandatory 

• SAM Core (70-713)  
• ITIL Intermediate 

Preferred 

• PMP Certification 

• Prince2 

• It is expected that this role will require frequent travel both nationally and internationally (25%) 

• The estimated annual pay range for this position is $70,000 - $120,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status