MSAG Business Operations Specialist

The Microsoft Service Advisory Group Operations Specialist will manage team projects to ensure that they meet the agreed scope, time, and budget through project management disciplines, including but not limited to planning, organizing, communicating, leading, and controlling. Continuous monitoring will be required to ensure that deliverables are performed on time, every time, to meet customer expectations and meet or exceed the SHI quality standards. 

The Operation Specialist’s role aims to simplify complex MSAG engagements by planning, scheduling, communicating, and documenting all aspects of the project while working closely with all internal and external stakeholders to manage each engagement's expectations, scope, and direction.

This position is required to report to the SHI Austin, TX office location as determined by management. 

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include but not limited to:

• Manage complex MSAG projects
• Track and coordinate multiple complex customer engagements simultaneously
• Create customer proposals and SOWs
• Billing for consulting engagements
• Understand the customer objectives, compose tasks, and monitor the overall health of each engagement they participate in
• Communicate engagement progress to customer stakeholders
• Ensure deliveries are in line with the agreed-upon timelines, up to the internal SHI MSAG standards, and fully meeting customer requirements
• Keep up-to-date with industry practices and standards to understand customers' drivers and engagement methodologies
• Document key MSAG operational policies, processes, and methodologies applicable to project management
• Assist in coordinating meetings, conference calls, and project communication, as required to drive project completion
• Act as the primary point of contact and escalation
• Prepare and present project kick-off presentation during initial calls with customers
• Monitor tasks and any occurring issues, as well as notify project stakeholders of any impacting events on the project performance
• Maintain engagement calendar(s); proactively provide notification of upcoming milestones and deliverables
• Record, prepare, and/or edit meeting minutes for all project meetings, conference calls, presentations, and other similar activities
• Create and distribute internal KPI and engagement status reports to management, including opportunity pipeline and P&L
• Document and standardize any new MSAG service methodologies and requirements as the department extends its service offerings

• Bachelor's degree or equivalent relevant work experience 
• 3 years of experience in project management 
• Experience with software licensing, general IT infrastructure, and project management best practices

• In-depth knowledge of key operational policies, processes, and methodologies applicable to project management
• Strong experience in coordinating and managing small, medium, and large-scale projects
• Excellent Microsoft Project, Visio, and SharePoint proficiency
• Excellent Microsoft Office (Excel, Word, PowerPoint) proficiency
• Client-oriented, professional services mindset
• Ability to manage multiple projects simultaneously
• Excellent research skills and the ability to manage details
• Excellent analytical skills
• Excellent organization and time management skills
• Ability to stay self-motivated and self-directed
• Exceptional communication, presentation, and written skills
• Willingness to adapt to changing business and organizational priorities
• Ability to work in a fast-paced, high-performance team environment
• Ability to work with deadlines

• Infrequent travel (less than 10%)

• The estimated annual pay range for this position is $50,000 - $80,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status