IT Engineer

We are seeking a Senior Systems Engineer with expertise in designing and managing systems architectures. In this role, you will ensure seamless integration and automation across IT environments, collaborating closely with cross-functional teams to enhance system efficiency and reliability. 

This position is required to report to the SHI Somerset NJ or SHI Austin office location as determined by SHI management.  

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but not limited to: 

• Strong knowledge of operating systems (Windows, Linux) and cloud platforms (Azure, AWS) 
• Conduct research on new technologies and make relevant recommendations to management 
• Perform triage on issues, provide technical solutions, and stay up to date on software releases and updates 
• Implement best security, governance, and compliance practices across infrastructure environments 
• Scripting and automation to create and run scripts to automate repetitive processes 
• Monitoring various IT components and applications for trend analysis and continuous availability 
• Familiarity with ticketing systems, such as ServiceNow 
• Ensure that all work and changes are performed according to the defined change management process to minimize disruption to existing business use 
• Represent the team during major Incidents, perform RCA’s and drive to resolution 
• Serve as technical consultant and technical leader 
• Provide mentorship and guidance to junior engineers, helping develop their technical skills 
• Lead teams to resolve unusually complex Infrastructure problems and provides highly creative solution 
• System troubleshooting and problem-solving across platform and application domains 
• Evaluate new technology options and vendor products for quick onboarding of automation 
• Interface with application vendors, technical resources, and other technology partners as necessary 

• B.S. in computer science or related field, or 8-10 years equivalent experience 
• Advanced knowledge of security trends and best practices 
• A high degree of innovation & creativity to resolve technical problems 
• Excellent functional and technical knowledge in troubleshooting Windows and various Linux distributions 
• Strong knowledge in tools like Puppet, KernelCare, Tenable, Tanium 
• Experience and knowledgeable with Active directory, networking concepts and protocols 
• Experience in Patch Management and vulnerability remediation 
• Scripting and automation - Bash, Python, PowerShell 
• Experience in Patch Management and vulnerability remediation 
• Strong understanding of Azure and AWS cloud technology 
• Ability to define, design, build, and maintain systems and solutions leveraging systems and infrastructure 

• Excellent oral and written communication skills, including the ability to explain technology solutions in laymans terms 
• Experience working in a challenging and fast paced environment, ability to work well under sustained pressure and tight deadlines 
• Self-motivated with a strong sense of ownership, can-do attitude, urgency, and drive 
• Ability to work cooperatively and effectively in a team environment 
• Strong analytical, organizational, and problem-solving skills, as well as accuracy and attention to detail 

Preferred Skills:  

• Experience in DevOps practices, including CI/CD pipelines and automation 
• Experience with cloud platforms (Azure/AWS/GCP) 

• The estimated annual pay range for this position is $100,000 - $170,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. 
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status