Manager - Business Development

The Business Development Manager will be responsible for overseeing and developing a team of Business Development Representatives (BDRs) who qualify inbound leads to identify new opportunities and uncover pipeline for the sales organization. The ideal candidate will possess proven experience in sales and business development, demonstrate a commitment to team coaching and skill enhancement, exhibit strong communication and writing skills, possess analytical thinking abilities, and be willing to implement operational improvements. The Business Development Manager will collaborate closely with various internal teams, including Growth Marketing, Operations, PPSS, and Sales, and maintain close relationships with SHI external partners.

This position is required to report to the Bethlehem, PA office, with some travel required.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but not limited to:

• Recruit, hire, and develop a team of high-performing Business Development Representatives.
• Onboard new BDRs and provide ongoing training to ensure team members have the skills to succeed.
• Spend significant time coaching and mentoring BDRs, providing feedback, and fostering a collaborative team environment.
• Gain industry knowledge through product and technology training
• Partner with Marketing and Sales teams to develop and refine inbound and outbound BDR sequences, including task types, cadence, and key messaging.
• Use A/B testing to optimize BDR approaches and sequences, leveraging analytics to establish best practices.
• Analyze current operational processes and make recommendations for improvements.
• Implement changes and lead initiatives to improve efficiency and effectiveness in BDR operations.
• Work closely with cross-functional teams to ensure alignment and integration of business development strategies.
• Communicate effectively with stakeholders at all levels, presenting insights and updates on BDR performance and strategies.

• Bachelor’s degree
• 3+ years of sales or 2 years of business development leadership

• Self-motivated
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong problem-solving skills and a proactive approach to identifying and addressing challenges.
• Experience with CRM systems and sales enablement tools.
• IT Savvy
• Ability to deliver world-class support

• Ability to travel at least once a quarter (sales kick-offs, Austin team connects, events, internal meetings)

• The estimated annual pay range for this position is $100,000 - $125,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• FLSA: Exempt
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status