Federal Inside Account Manager

The Federal Inside Account Manager is an integral part of the sales process by collaborating with the Inside Account Executives to provide hardware, software, and service support to their assigned customers.  The Federal Inside Account Manager will create pricing quotes for Global System Integrator customers’ IT needs, track orders, and provide status updates. This role works directly with customers and reports to the Manager of PubSec Inside Account Management - Federal.

This position is required to report to the Somerset, NJ, location as determined by SHI management. 

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but are not limited to: 

• Represent SHI as a central point of contact for our customer base  
• Act as liaison between the Inside Account Executives, customers, and SHI internal departments 
• Provide excellent customer service and support to customers and Inside Account Executive Team 
• Create pricing quotes for SHI customers based on IT requirements, including new hardware and software product needs, upcoming renewals, and corresponding services 
• Engage on large customer deals through deal registration with internal teams vendors, and track these through our Customer Relationship Management (CRM) tool 
• Provide sourcing, product quotes, pricing, and product information to the outside sales team  
• Retrieve purchase orders and provide updates to the Inside Account Executives and customers regarding the status 
• Actively participate in team meetings with managers to review essential updates and changes
• Be proactive with problem resolution by handling product returns, invoicing questions, and customer concerns  

• Bachelor's degree, 3.0 cumulative GPA (all majors considered), or minimum 2 years of Customer Service experience in a Corporate or Office Setting

• Excellent communication skills (verbal and written) 
• Ability to follow up with customers to ensure customer satisfaction  
• Excellent time management skills, attention to detail, organizational skills, and problem-solving capabilities 
• Proactive and critical thought process in approach to selling to enhance the sales experience for the client 
• Ability to work well in a fast-paced, team environment 

• The estimated annual pay range for this position is $35,000 - $45,000 which includes a base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status