Quality Systems Specialist - Process Excellence

The Quality Systems Specialist - PE will assist the Quality & Compliance team in maintaining the company’s Quality Management System (QMS) in compliance with it's ISO certifications. This role will assist with the development, publishing and implementation of company policies and procedures to support the continual improvement of its Quality System and maintain accredited registration in ISO.

This position reports to the Sr. Director - Quality Operations & Compliance and is performed from SHI’s Piscataway, NJ Knox Integration Center location.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

• Maintains policies and procedures relative to the scope of SHI’s QMS, along with documenting new policies/procedures in collaboration with SHI Managers. SHI’s scope includes all departments in SHI's Integration Center, Integration Data Center, multiple Warehouses, Purchasing, Contracts, and IT (risk and business continuity related).
• Responsible for document management to ensure processes, documentation, JESs (Job Element Sheets) that are part of the company’s QMS are regularly updated for accuracy and suitability.
• Work closely with other departments to develop and implement processes for ensuring proper documentation and adequate document/record controls.
• Assist with management of RCA with CAPA's related to Integration Center and respective warehouse, including, but not limited to:
  • conducting investigations of nonconformances to determine root cause
  • collaborating with other team members of SHI to ensure Corrective and Preventive actions are taken and documented in SHI’s CAR / PAR system
  • conducting a review on effectiveness of actions taken and documenting in SHI’s CAR / PAR System
• Run metrics for trend analysis of:
  • Incidents/nonconformances and root cause
  • ISO Quality Master Metrics sheet
  • DOAs
• Other tasks and projects as necessary to support the ICS team
• Organize and conduct Quality & Compliance meetings to review trends and process improvement.
• Travel locally between SHI central NJ facilities to work with cross functional teams for support with the above-mentioned tasks and activities

• Bachelor's Degree or relevant work experience required

• Minimum 4+ years of experience in Quality Compliance
• Working knowledge of ISO 9001:2015 Standard
• Work experience in a problem-solving role

• Strong organizational and planning skills
• Ability to work independently
• Strong work ethic and follow up
• Ability to work in a cross functional team and effectively communicate with peers and management
• Strong decision making and problem-solving skills. Ability to anticipate/identify problems and recommend appropriate solutions
• Computer skills. Ability to learn new programs and software quickly
• Understanding of Internal Auditing, including Root Cause Analysis and 5 Whys Analysis
• Detail oriented. Able to analyze data and procedures
• Proficiency in MS Office tools – Outlook, PowerPoint, Word, Excel, SharePoint, Visio
• Creative – ability to use the data at hand to derive new meaningful metrics

Preferred Qualifications/Skills:

• Understanding of Internal Auditing, including Root Cause Analysis and 5 Whys Analysis
• Background in providing training or operational support
• Knowledgeable and familiar with general Warehouse processes
• Knowledgeable and familiar with general Production processes

• Requires frequent travel between local SHI buildings
• Extended hours are required to complete some special projects

• The estimated annual pay range for this position is $50,000 - $70,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status