Solutions Architect - Services Presales - Field Services

The Solutions Architect will work as a managed services expert supporting account teams, customers, and go-to-market initiatives.  The Solutions Architect will take a consultative approach and lead discussions with clients regarding managed services requirements, will understand how technology enables business and recognize data center opportunities for the company. 

This position is a remote position however may be required to report to the Austin, TX location as required for business needs as determined by SHI management. 

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include but are not limited to:

• Lead both independent as well as collaborative discussions with clients regarding data center requirements 
• Acquire and develop advanced technical and programmatic skill sets by attending company training, acquiring certifications and self-study 
• Understand OEM and industry landscape relative to solutions and market trends in order to provide continued solution expertise for team and customers 
• Support the development of go-to-market strategies across all solutions by providing project engineering, marketing assistance, customer conversations and industry expertise 
• Educate and develop sales teams on data center/cloud solution selling and key technologies with company and partner offered training 
• Develop and maintain internal intellectual property: a combination of white papers, subject matter guides 
• Understand and assess customer requirements, objectives, and current environments to recommend improvements and develop relevant solutions  
• Understand and support SHI cloud services offerings and portfolio by working closely with the internal services department 
• Recommend cloud solutions based on industry trends and knowledge of client environments 
• Maintain familiarity of one or more formalized architecture methodologies or standards such AWS Reference Architecture, Azure Architecture, NIST, CSA, OCC, and the like by obtaining certifications, partner training, self-study and participating in company development program 
• Design an appropriate cloud solution based on customer requirements  
• Collaborate with sales team to cultivate client relationships  
• Collaborate with other solution architects and engineers in support of sales, customer, and go-to-market activities  
• Provide technical support to the pre-sales teams for services and product support 
• Conduct self-study and independent work in lab facilities to increase hands on job-related skill  
• Recommend CLOUD solutions based on industry trends and knowledge of client environments  
• Obtain technical certifications as needed for specific projects as dictated by management 

• Minimum 5 years of experience working with design and delivery/implementation of cloud/hybrid solutions or operational IT/cloud experience 
• Bachelor’s degree or equivalent work experience 
• Proficient with Microsoft Office products Word, PowerPoint and Visio 
• Experience presenting to customers, internal teams, or local professional groups 
• Knowledge of full scope of technical cloud solutions including application architecture, automation/orchestration, integration, hybrid cloud, hyperconverged, virtualization, and data management/protection 
• Valid driver’s license 
• Must be able to pass client-required background checks as needed 

• Ability to demonstrate technical capabilities of cloud technology 
• Independent with an entrepreneurial spirit  
• Excellent presentation skills 
• Ability to work effectively within all levels of an organization, both internally and externally 
• Ability to work both individually and in a team environment 
• Receptive listening skills, with ability to present ideas in a clear, concise fashion to technical and non-technical audiences 
• Excellent troubleshooting skills with ability to diagnose the problem 
• Ability to obtain technical certifications regularly 
• Excellent writing skills to produce written reports of recommendations, metrics, project management, process and technical documentation 
• High level reading comprehension to examine manuals and technical reports to keep up with advances and implement new technology that meets employers’ or clients’ needs

Preferred Qualifications/Skills:  

• Performance of one or more gap assessments for formalized industry frameworks and compliance requirements preferred but not required 
• One or more of the following industry/cloud certifications: AWS, Microsoft, Google or equivalent preferred but not required 
• Bachelor’s degree or equivalent education and work experience preferred but not required 
• Technical writing  
• Experience across a diverse set of data center technology solutions 
• SOW creation and delivery 
• RFP response experience 
• Consulting project delivery 

• Position requires up to 40% travel to client locations 
• Extended hours are required to complete some special projects

• The estimated annual pay range for this position is $100,000 – $200,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status