Operations Admin - PS Inside

The primary responsibility of the Operations Admin - PS Inside is to assist and support the Public Sector Inside Sales team and customers by processing overflow work from the sales team.  The Operations Admin will learn and carry out a variety of process-driven tasks that include, but are not limited to, managing communications, placing orders, quoting, working in business application software, and fielding requests. 

This position will report to the Manager of Operations Admins - PS Inside and will be performed from SHI's office location in Somerset, NJ.   

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but are not limited to:

• Assist with Customer Relationship Management (CRM) data consistency
• Field SHI.com requests from customers and forward to correct sales teams
• Request information from vendors, such as invoices, pricing, and order status
• Process overflow work from the sales team or operations, such as placing orders, working on renewal opportunities, and creating vendors and parts for AX
• Forward Ariba (e-procurement) modifications from customers asking for a change to their current orders, handle warehouse voicemails, and perform other ad hoc duties as requested
• Perform order entry, review and respond to e-mails, and collect order status
• Regularly engage with district managers, partner teams, and vendors

• Highschool diploma/GED
• Customer service and/or customer facing experience
• Proficiency in the following applications/platforms:
  • Microsoft Office - specifically Word, Excel, PowerPoint, and Outlook
• Well-rounded working knowledge of SHI’s tools including:
  
  • MySHI, AX, BI, CRM, SharePoint, and quoting

• Ability to learn fast, absorb knowledge, and apply newly learned information daily
• Detail-oriented with the ability to multi-task and complete projects in an expeditious and comprehensive manor
• Ability to work both individually and in a team environment
• Exceptional written and verbal communication skills with the ability to clearly communicate
• Strong time management and organization skills
• Possess an upbeat attitude with the desire to learn new skills
• Self-motivated with the ability to engage in independent work to increase job related knowledge and skills

Preferred Skills/Qualifications:

• Some college preferred
• Windows OS experience is a plus

• The estimated annual pay range for this position is $31,200 - $40,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status