Jr. IT Operations - Internship

The Jr. IT Operations Intern will assist with a variety of tasks related to system administration, network management, hardware asset management and IT support, contributing to the smooth operation of our IT department. In this role you will provide excellent customer service to SHI’s employees and apply necessary troubleshooting techniques to resolve technical issues.   

This position will report to the Austin, TX or Somerset, NJ office location.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Includes but not limited to

• Provide first-line response via phone, email, or incident management system for desk side and remote users requiring assistance with IT issues. 
• Facilitate team with entering and managing incidents in the incident management system and liaise between customers and technical escalation teams. 
• Collaborate with the team on open incidents and provide status updates and feedback to end users while incidents are investigated. 
• Support the installation, configuration, and maintenance of hardware and software components. 
• Collaborate with the team to build and support end-user computers using disk imaging methods and customize systems. 
• Organize and maintain hardware and spare parts inventory, including hardware asset management. 
• Facilitate team with troubleshooting network connectivity problems for both in-house and remote offices. 
• Troubleshoot software applications such as Microsoft Office 365, SharePoint, Adobe Acrobat, Skype, CRM, and various in-house sales tools. 
• Assist in monitoring and maintaining IT systems and networks to ensure optimal performance and uptime. 
• Support and advocate all security initiatives and policies, collaborating with IT team members to implement security measures and best practices. 

• Currently enrolled as a junior or senior in good academic standing working towards a bachelor’s degree in information technology, computer science, or related field.    

• Strong written and verbal communication skills. 
• Excellent troubleshooting skills with the ability to diagnose problems. 
• Strong critical thinking and analytical skills. 
• Ability to take direction and follow instructions. 
• Capability to work both independently and collaboratively in a team environment. 
• Strong problem-solving and organizational skills. 
• Attention to detail and ability to manage time effectively. 
• Ability to define, execute, and follow up on deadlines and goals. 
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint. 
• Basic understanding of IT systems, networks, and hardware components, with familiarity in operating systems such as Windows and Linux. 

• The intern selected will be required to work 29 hours a week over a specified 12-week duration.  

• The hourly pay range for this position is $18.00/Hr.   
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.