Solution Architect - Datacenter

A Solution Architect works closely with one of our strategic partners or a category of focused partners to design and create technical solutions for customers.  This position will support company’s engineering departments by providing estimates, consultation, and support around assigned partner.

This position will be required to report into the SHI Somerset, NJ office location.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Including, but not limited to:

• Work with the company’s sales force in determining the appropriate /Storage solution for customers
• Provide pre-sales technical assessment, storage design and development of a proposal and or bill of materials for a solution
• Assist sales with customer facing calls to help gather customer datacenter requirements
• Guide customers on server design scenarios; upgrade paths, product road maps, and industry best practices
• Stay current on datacenter industry technology trends through partner training and provide knowledge transfer to customers and team members
• Assist sales reps in creating quotes along with a clear outline of the benefits
• Deliver Technical presentations, demos, and assessments for customers and sales
• Obtain & maintain new and existing datacenter certifications; as well as competency trainings as required by SHI management/needs of role
• Provides technical knowledge in design, configuration, performance optimization, maintenance, and capacity planning for an environment
• Be able to identify and examine market trends and understand client data center and technology needs
• Ability to process & analyze data to understand the behavior of the buyer/customer
• Design  Storage solutions and configurations proposals around customer budget and environment restrictions
• Analyze technology or data center needs of the Sales teams and create technical documents providing assessments of customer environment and documentation supporting recommendations on proposed solutions
• Align with Sales Management to work with customers to design product solutions and create deployment plans
• Provide strategic & tactical guidance to both sales teams and customers on current and proposed technical environments

• 5 years of technology related sales, business development experience with 2 years in Solutions or Systems Engineer Role
• Bachelor’s Degree in Marketing, Information Systems, Business Analytics, or related focus OR relevant work experience
• Provide subject matter expertise around Data Management solutions, including data protection, ransomware avoidance, AI/ML solutions
• Provide jump start services for customers – advisory services for “As a Service solutions”

• Excellent organizational and time management skills
• Ability to identify how to solve problems and complete projects with minimal guidance
• Exceptional communication skills and ability to manage programs across cross-functional stakeholders
• Proactive, driven, and positive work attitude
• Ability to self-study and pass required tests
• Strong organizational skills, self-starter, and ability to quickly identify and resolve inefficiencies
• High-energy, a positive attitude, and accountability 
• Excellent customers service and support skills
• Ability to be comfortable communicating to all levels of leadership
• Excellent presentation skills  
• Strong initiative and problem-solving skills 
• High attention to detail
• Ability to multi-task and work in a high paced environment 
• Excellent time management skills and the ability to meet all deadlines
• Ability to work independently as well as in a team environment
• Ability to translate business needs into technology specifications and recommendations
• Able to work with the sales force in determining the appropriate technical solution for customers
• Ability to provide pre-sales technical assessment
• Able to join sales in customer facing calls to help gather customer technical requirements
• Confidently advise customers on the latest product offerings with a good understanding of the supported features
• Ability to guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and services
• Ability to deliver trainings

Preferred Skills

• Existing technical certifications
• Previous technical experience

• Certification may be required based on compliance to Partner marketing program. Course and deadlines are determined by the Partner 

• Position may require 15% of travel for trainings, conferences, or other activities

• The estimated annual pay range for this position is $80,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status