Sr. IT Engineer - Exchange

SHI is seeking an experienced Exchange Engineer to join our internal IT department. The successful candidate will be responsible for the life cycle management of on-premises and cloud messaging services, including but not limited to Exchange Hybrid environment, Teams, Slack, and Mimecast.

This position is required to report to the SHI Somerset NJ or SHI Austin office location as determined by SHI management.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

• Include but are not limited to:

  • Installation, design, migration, and retirement of the following services:
    • Exchange on-premises & Exchange Online Hybrid environment
    • Email security implementation and maintenance
    • Microsoft Teams
    • Slack
    • Mimecast Journaling
    • Mimecast Security
  • Monitor and respond to critical emails/issues off-hours
  • Interact with other teams to assist in troubleshooting

• 5+ years of experience engineering and administering Exchange on-premises and/or Exchange Online
• Experience engineering and administering Exchange Hybrid environment
• Experience with Microsoft Teams
• Experience with DMarc compliance and implementation
• Understanding of SMTP concepts
• Understanding of Exchange on-premises and/or Exchange online mail flow
• Understanding of IIS
• Proficiency in PowerShell scripting

• Excellent troubleshooting, organizational, and time management skills
• Ability to work both independently and as a member of a team
• Initiative to research and resolve problems
• Exceptional written and verbal communication skills
• Ability to create high-quality documentation with precision
• Excellent analytical and research skills
• Strong problem-solving, organizational, and time-management skills
• Ability to multi-task and complete tasks with efficiency and accuracy
• Creativity and innovation skills with the ability to think outside of the box and generate new ideas
• Highly organized and methodical with meticulous attention to detail
• Self-motivated with the ability to work with limited direction and oversight
• Ability to self-study and engage in independent work to increase job-related knowledge and skills
• Desire to remain up to date with industry trends

Preferred Qualifications:

• ITIL certification
• Microsoft/Azure technology-related certification
• Microsoft 365 Messaging administrator certification
• Knowledge of Microsoft CoPilot

• Position requires up to 10% travel

• The estimated annual pay range for this position is $120,000 - $180,000. The compensation for this position is dependent on job-related knowledge, skills, and experience, therefore, will vary from individual to individual. Benefits may include but are not limited to, medical, vision, dental, 401K, and flexible spending. 
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status