• ITAM Inventory Engineer

    Job Locations UK-Buckinghamshire -Milton Keynes
    Requisition ID
    Information Technology
  • About SHI


    Innovative Solutions. World Class Support.


    SHI UK, Milton Keynes, has been established for 20 years and under the guidance of the UK management has grown from a small satellite office to now our EMEA Headquarters. With our organic growth and stability within the UK market we are able to provide a variety of technology products, solutions and services to businesses across the UK and Europe including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.


    The Milton Keynes office is home to a range of departments and specialisms where you can progress and develop your career within the IT Industry while working in a diverse and fun environment.

    Job Summary

    The ITAM Inventory Engineer will join the SHI IT Asset Management (ITAM) & Software Asset Management (SAM) Team to focus primarily on the discovery, collection and analysis of software and hardware inventory. The ITAM Inventory Engineer also assists both SHI’s internal Licensing Analysts and SHI customers in the interpretation and understanding of the collected technical inventory data.

    The Inventory Engineer guides customers through the process of collecting software / hardware installation data; this can involve technologies across a wide range of networks, workstations, firewalls, security and other administrative functions. The candidate will need to understand the underlying technologies and help isolate and resolve customer problems.

    The ITAM Inventory Engineer will focus primarily on the discovery and collection of software / hardware inventory but may also be involved in the software / hardware life-cycle – advising customers on licensing entitlements, purchasing, deployment, decommissioning, and license re-allocation. The ITAM Inventory Engineer will need to become familiar with our preferred discovery tool and service delivery platform. The main discovery tool used by SHI ITAM Inventory Engineers is JDisc and our service delivery platform is MIE by eTelligent Solutions Inc. The candidate will need to become familiar with the licensing of most major publishers’ products and their use rights.

    Responsibilities/Job Function

    The successful candidate is expected to have a disciplined mind-set, with analytical skills and the ability to clearly and concisely communicate with SHI’s customers and partners.


    • Have strong technical skills and understand the underlying technologies of software discovery and help isolate and resolve customer problems.
    • Be conversant with collecting software installation data; this can involve technologies across a wide range of network, workstation, firewall, security and other administrative functions.
    • Help to provide technical support to customers as they implement and use the SHI software discovery tools or other customer owned tools.
    • Help to build and maintain internal testing labs.


    • Schedule and/or attend Kickoff or Discovery conference calls with our customers to identify the topography of their IT systems, the products and platforms they utilise and select the appropriate discovery tools to collect installation data from these environments (JDisc being our current preferred discovery tool).
    • Once discovery is complete, review data and complete a formal customer sign off and approval process
    • Identify potential “problem” areas within customer environments and provide advice on problem resolution
    • Provide technical support to customers as they implement and use the Software Discovery tools
    • Schedule and attend as many calls with the customer as needed until inventory is complete.
    • Use existing report templates to provide incremental status reports to the customer
    • The ITAM Inventory Engineer will complete all work within agreed timescales and KPI’s
    • Collect and manage SAM-related information from SHI, customers, and publishers
    • Assist Sales Representatives and Business Development Representatives in managing project timelines and customer expectations
    • Learn to be one of the “go-to” resources for SHI regional sales teams to answer SAM specific questions.
    • See himself/herself as part of the greater whole in meeting or exceeding business objectives on a quarterly basis, as well as assistance in driving key initiatives for SAM.
    • Stay up to date on new product technology offerings, manufacturer specific training and certification/accreditations.
    • The candidate will be required to take on-going Technical or SAM accreditations and certifications as well as attend partner training.
    • Learn and follow the SAM standards to ensure all SAM projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.
    • Must keep all customer information confidential

    Qualifications/Minimum Skills Required

    SHI are seeking a well-rounded, experienced technical specialist, with a senior technical skills and knowledge in a relevant prior background. Supporting knowledge about the IT infrastructure which supports networks, databases and storage is essential, but SHI also welcome all other relevant skills and experience. Ideally the successful candidate will hold some or all of the following accreditations or similar vendor accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass the following Microsoft accreditations at a minimum, within a short period of commencing the role:

    • Exam 74-678: Designing and Providing Microsoft Volume Licensing Solutions to Large Organizations


    General Skills:

    • Strong entrepreneurial spirit; a desire and
    willingness to “do whatever it takes”.
    • Expert knowledge of and experience with domain administration (Active Directory, group policies, etc.)
    • Expert knowledge of and experience with operating system administration (registry, permissions, etc.)
    • Expert knowledge of and experience with operating system administration (registry, permissions, etc.)
    • Expert knowledge with database systems, Oracle and/or Microsoft SQL
    • Familiarity with fundamental virtualisation concepts for platforms such as VMware, Citrix, App-V and Terminal Services
    • Strong scripting methodologies skills in order to increase automation of administrative and discovery functions; experience writing scripts is a requirement especially Windows PowerShell
    • Familiarity and experience with software licensing and license Use Rights (entitlements)
    • Extensive experience with Microsoft SQL server usage and administration is essential
    • Experience with software inventory systems (like JDisc, SMS, SCCM, Altiris, IBM Bigfix etc)
    • Experience with and knowledge of non-windows platforms such as UNIX/Linux, HPUX, AIX, Solaris, MAC OS etc.
    • Good research skills, excellent time management, the ability to work with numerous clients at the same time
    • Excellent communication skills for interacting with license specialists and sales personnel
    • Ability to stay self-motivated and self-directed
    • Willingness to adapt to changing business and technical priorities
    • Ability to work in a fast paced team environment
    • Excellent communication skills.
    • A second language (preferably French or Spanish) will be an advantage


    Salary: DOE






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