Technical Architect - ServiceNow

We are seeking an experienced ServiceNow Technical Architect to join our team. The ideal candidate will have deep technical expertise and hands-on experience with the ServiceNow platform. This role involves strategic thinking, leading solution design, providing development support, and engaging with clients in a leadership capacity.

The ServiceNow Technical Architect reports to the Manager – SHI Services – ServiceNow and can be either home or office based in Austin, TX or Somerset, NJ. It is expected that this role may require infrequent travel both nationally and internationally (max 30%).

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but are not limited to:

• Establish and maintain strong client relationships, effectively communicating technical solutions and recommendations
• Lead workshops to guide clients through solution design and implementation processes
• Collaborate with clients and internal teams to design comprehensive solutions using the ServiceNow platform
• Provide technical support and guidance to the development team, ensuring high-quality delivery and adherence to best practices
• Troubleshoot complex issues on the ServiceNow platform, identifying root causes and implementing effective solutions 
• Offer strategic recommendations that align with client needs and business objectives
• Engage in story grooming sessions, refining requirements, and acceptance criteria in collaboration with stakeholders
• Conduct platform application assessments and CMDB/CSDM assessments

• 5+ years of experience implementing, configuring, and customizing ServiceNow
• 5+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• Bachelor's Degree or equivalent experience
• ServiceNow Implementation and Assessment experience in two or more applications preferred. 
• Additional experience in IT or Software Asset Management 
• Industry-leading knowledge of the ITAM and Software lifecycle

• Certifications in three or more ServiceNow areas are strongly recommended
• Proven ability to lead workshops and guide clients through solution design processes
• Strong client-facing skills, with the ability to communicate technical concepts to non-technical stakeholders
• Experience troubleshooting complex issues and implementing effective solutions on the ServiceNow platform
• Ability to make informed recommendations and decisions on solutions that align with best practices and client needs
• Experience with story grooming and collaborating with stakeholders to refine requirements. 
• Detailed knowledge of ITIL methodologies, IT architecture, JavaScript, and web software design principles
• Experience with common web technologies and networking (XML, HTML, AJAX, CSS, HTTP, TCP/IP)
• Directory service integration experience (Active Directory, LDAP). 
• Knowledge of Single Sign-on methods (token, SAML 1.1, SAML 2.0) and Web Services integrations (SOAP, REST)

• ServiceNow CIS, CTA, and CAD certifications preferred

• It is expected that this role will require frequent travel both nationally and internationally (Max 30%)
• Extended hours are required to complete some special projects

• The estimated annual pay range for this position is $130,000 - $180,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status 
• We offer a collaborative work environment, opportunities for professional advancement, and a competitive compensation package. If you are an experienced ServiceNow Technical Architect looking to make a meaningful impact, we invite you to apply and join our team.