Manager - Microsoft Solutions

The Manager of the Microsoft Solutions Team is responsible for the day-to-day management of the Microsoft Solutions Specialists. This sales-oriented team is responsible for the presales account management of SHI’s Microsoft Solutions accounts. This team is focused on driving the adoption of the respective Microsoft Solutions platforms by understanding where the customer is in their environment and positioning the appropriate SHI capabilities & services to our customers. This person will be responsible for training, mentoring, and coaching the Microsoft Solutions Team to ensure we provide a memorable customer experience.

This hybrid position may be required to report to the SHI Austin, TX or Somerset, NJ, as required for business needs determined by SHI Management.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include but are not limited to:

• Work with team to drive cloud consumption revenue growth and retention of current SHI Microsoft Solutions customers.
• Manage Microsoft Solutions Team pipeline of relevant Microsoft Service offerings via SOW and packaged Support Offers
• Ensure all Managed Service Customers receive Onboarding and Monthly Health Check Calls
• Build a working relationship with Microsoft Solutions Partner Team to drive engagement with local Microsoft Solutions Account Teams
• Act as a point of contact/escalation point for Microsoft Solutions and internal SHI stakeholders to ensure any customer issues are acted upon quickly and addressed appropriately.
• Stay up to date on new platform offerings from Microsoft Solutions
• Work closely with Corp Sales Management to ensure alignment with sales priorities and our Service Desk and Enterprise Adoption Team Management team to align to post-sales support best practices.

• Bachelor’s degree or relevant work experience
• 3+ years of experience selling Microsoft products and licensing to various customers (Enterprise, Commercial, Public Sector, etc.)
• 3+ years of Sales Leadership experience with a track record of driving revenue growth

• Ability to influence and lead in a matrix environment
• Excellent communications and presentation skills with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
• Entrepreneurial mindset with the ability to identify value in an unstructured situation
• Emotional intelligence, flexible work style, and excellent diplomatic skills across all levels of the organization
• Ability to excel in a high-performing & fast-paced environment
• A strong and dedicated work ethic focused on a ‘customer first’ mentality
• Expert knowledge of core product offerings, licensing strategies, and competitive selling motions

• Microsoft Certifications Preferred

• Position requires 10% travel

• The position’s estimated annual pay range is $100,000 - $200,000, including a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include but are not limited to medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status