Sr. Solutions Architect - Services Presales – M365 Messaging & Identity

The Sr. Solutions Architect – Services Presales plays a pivotal role in driving revenue growth for the professional services team. This individual will work closely with sales teams, technical teams, and clients to design and present innovative solutions that address complex business challenges. This role will focus on designing, migrating, and optimizing Microsoft based messaging and identity solutions, ensuring secure and scalable enterprise environments.  The ideal candidate will have deep expertise in Microsoft Exchange, Microsoft 365, Azure Active Directory (Azure AD), Entra ID, and related identity and security frameworks.

This position is a remote position with Home Office setup as determined by SHI management. 

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but not limited to: 

• Presales Engagement
  • Collaborate with sales teams to understand client requirements, goals, and pain points
  • Lead discovery sessions, technical workshops, and assessments to evaluate current environments and identify opportunities for modernization
    • Lead the development of SOWs, working closely with cross-functional teams to ensure alignment with client needs and business objectives

• Solution Development
  • Create comprehensive technical proposals, including solution architecture, implementation roadmaps, and cost estimates
  • Develop scalable and secure messaging and identity architectures for clients, leveraging Microsoft 365, Exchange Online, and Azure AD/Entra ID
  • Design hybrid identity solutions integrating on-premises Active Directory with Azure AD, enabling seamless authentication and access management
    • Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings

• Showcase expertise in hybrid scenarios

• Technical Demonstrations:
• Develop and deliver customized demos highlighting key features

• Client Relationship Management
• Function as a trusted advisor for clients, building strong relationships with stakeholders and decision-makers
• Address client technical concerns and objections during the presales cycle

• Collaboration and Knowledge Sharing
• Partner with internal technical and delivery teams to ensure consistent solution development and smooth handoff of signed projects
• Engage with SHI sales teams, including front line sellers and customer success managers, to ensure a unified approach to service delivery and client engagement
• Work with product and marketing teams to stay informed about the latest features and updates in the M365 Collaboration Suite.
• Mentor and support sales teams in understanding the technical value of M365 services.
• Provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology

• Contribute to practice development by identifying areas for growth and leading innovation initiatives
• Create and maintain practice standards and practices, ensuring the delivery of high-quality services

• Completed Bachelor’s, Technical degree or related work experience in Computer Engineering or a related field
• Minimum 10 years of technical experience with increasing responsibility
• Minimum 10 years’ experience designing implementing and integrating technology solutions
• Minimum 10 years’ experience working with and migrating technology solutions
• Minimum 10 years of experience developing and executing scripts for automation and deployment

• Proven experience in a similar role, with a focus on services solution development and revenue growth in Professional Services
• Strong leadership skills and the ability to work effectively with cross-functional teams
• Excellent presentation and communication skills, with the ability to articulate technical solutions to engage stakeholders at all levels
• Deep knowledge of Microsoft Exchange Online, Exchange Hybrid, and Exchange Server
• Strong understanding of Azure Active Directory, Entra Suite, and on-premises AD DS
• Experience with authentication protocols (OAuth, SAML, Kerberos, NTLM)
• Familiarity with Microsoft Defender for Identity, Microsoft Purview, and compliance tools
• Expertise in conditional access, MFA, self-service password reset (SSPR), and access reviews
• Experience in enterprise-scale migrations and hybrid environments
• Ability to analyze customer requirements and design solutions that meet their business objectives and budget constraints with a consultative approach.
• Experience in developing SOWs and driving revenue growth in professional services.
• Proficiency in creating technical documentation, proposals, and architecture diagrams.
• Familiarity with scripting and automation tools like PowerShell and Microsoft Graph API

• Travel to internal meetings as needed, up to 10%

• The estimated annual pay range for this position is $160,000 - $220,000 which includes a base salary and bonuses. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status