Solutions Architect - AI

The SHI Services Solutions Architect – AI will analyze, design, and implement Copilot for Microsoft 365, Copilot Studio, and AI Builder services and related solutions for our company’s end customers and partners.  They will also serve as the technical lead in deploying services within our customers’ and partners environments.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but not limited to:

• Responsible for the design, consult, and implementation of AI and related technologies based on customer requirements including:
  • Copilot for Microsoft 365
    • Microsoft SharePoint Security and Search Management
    • Microsoft Teams Policies and Security
    • Microsoft Purview Security Basics
    • Reporting and analysis of adoption metrics
  • Copilot Studio
    • Develop of custom agents
    • Integration of topics and generative AI in solutions
    • Speak to licensing structure and cost
    • Deployment of Copilot Agents to both internal and external audiences
  • AI Builder
    • Developing custom AI models
    • Integration with Power Platform solutions
    • Testing and scoring of models for accuracy
    • Documentation of model training requirements for future refinement

• Perform PowerShell scripting for automation, documentation, and standardization
• Perform Power BI reporting for utilization analysis and adoption of solutions
• Ensure security is integrated into all Microsoft 365 architecture solutions
• Guide strategic customers as they design and implement AI projects ranging from greenfield deployments, and business transformations through on-site and remote engagements
• Deliver best practices and recommendation to clients
• Collaborate with sales team in identifying and closing opportunities through customer discovery and scoping meetings and presentations
• Plan, manage, and troubleshoot complex customer environments and deployments
• Collect, produce, and update deployment and design documentation for customer engagements
• Deliver professional services in a world class fashion

• Completed Bachelor’s, Technical degree or related work experience in Computer Engineering or a related field
• Minimum 5 years of technical experience with increasing responsibility
• Minimum 3 years’ experience designing implementing and integrating Microsoft Collaboration technology
• Minimum 3 years’ experience working with and integrating Microsoft Power Platform technology
• Minimum 3 years of experience developing and executing scripts for automation and reporting

• Proficiency with the design, implementation, migrations, and support of Microsoft Collaboration, Copilot for Microsoft 365, Copilot Studio, and AI Builder solutions
• Strong project time management and communication skills
• Consultative approach to deploying enterprise architecture
• Passion for technology
• Expert and timely decision-making skills
• Strong written, presentation and verbal communication skills
• Excellent organizational and time management skills
• Strong troubleshooting skills
• Drive to learn and deploy new technology
• Receptive listening skills, with ability to present ideas in a clear, concise fashion to technical and non-technical audiences
• Ability to travel to client sites upon reasonable request

Preferred Skills/Qualifications:

• Minimum 2+ years’ experience of Architect services
• Experience with additional Artificial Intelligence solutions including:
  • Machine Learning
  • Diverse Large Language Models (LLMs) including, but not limited to:
    • Claude
    • Gemini
    • ChatGPT
    • OpenAI

• Must pass the APL-4002, APL-7008, and PL-200 certifications within 9 months of hire.

• Travel to customer sites, up to 10% annually

• The estimated annual pay range for this position is $180,000 - $225,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status