IDCS Technical Account Manager I

The IDCS Technical Account Manager I is responsible for orchestrating a best in class customer experience for Integrated Data Center Solution Projects. This role requires the coordination of resources across multiple SHI departments – Sales, Operations, Finance, etc; Original Equipment Manufacturers (OEMs) and Partners; and various customer points of contact in IT, Project Management, Engineering, sales, etc.

This position reports to the IDCS Director of Technical Strategy, Regional Solutions Manager, or Solutions Director. This position is a remote position.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include but not limited to:

• Understand the customers’ revenue stream and operating business models and underlying infrastructure requirements
• Execute SHI sales methodology for New Buying Accounts (NBA) and new Lines of Business (LOB) acquisition
• Familiarity with and development of customer Architecture and Infrastructure Standards
• Assist customers in deployment optimization utilizing resources to provide technical scoping, supply chain management, integration, and professional services
• Execute Onboarding and Ongoing Customer Management Plans
• Develop, advise, create, and Quality Check(QC) integration project build documentation for customer projects – e.g Onboarding documentation, workbooks, etc
• Develop, advise, and create customer standards incorporating technical, financial, supply chain, and logistical factors
• Intimate understanding of SHIs Ridge facility and ability to give tours to customers, partners, and employees.
• Scope solutions per customer requirements, create documentation required for solution delivery, and provide solution proposals and pricing to sales and/or customers.
• Create detailed requirements documentation for delivery resources including but not limited to:
  • Server components and layouts
  • Network device configurationsPhysical labeling
  • Data capture
  • BIOS settings and firmware versions
  • Operating system requirements
  • Technical specifications
  • Rack Elevations
  • Port Mapping
  • BOMs
  • Visio Diagrams

• Present SHIs strategic value proposition to customers and partners
• Mentor and develop junior engineering resources
• Delegation of tasks to junior resources and other departments as appropriate
• Acts as a point of contact for technical escalations by or for the customer
• Travel based on business needs and/or customer events as determined by SHI management
• Be able to advise in all aspects of the sales cycle including: Submit Deal Registrations; obtain quotes from vendors, Distributors, and OEMs; provide Customer Facing Quotes and Sales Presentations
• Maintain a current body of knowledge on OEM solutions through consistent renewal or attainment of industry certifications

• Completed Bachelor's degree or equivalent experience in Computer Science,  Engineering, or Information Technology
• Minimum 5 years of technical, business and/or sales experience working with scale-out infrastructure
• Subject matter expertise in one or more of the following areas: servers, storage, networking, or physical and power infrastructure
• Familiarity with Customer Resource Management Software, Quoting Tools, and Reporting

• Must be able to balance quality and quantity of work as well as accuracy vs urgency in a fast-paced environment
• Strong written and verbal communication skills
• Strong analytical skills
• Proficiency with Excel, Airtable, and Visio
• Ability to learn fast, absorb knowledge and apply newly learned information
• Excellent presentation skills
• Excellent consultative skills
• Ability to work both individually and in a team environment
• Ability to work both individually and in a team environment
• Ability to understand and resolve escalation and issue management
• Ability to working effectively within all levels of an organization, both internally and externally

One or more required at time of hire:

• CompTIA Cloud Essentials+
• Cisco – CCNA
• VMWARE - VTSP
• Pure Storage - FlashArray or FlashBlade Architect Professional
• Dell – DCS IE or DCS SA in Server and/or Storage Platforms
• Nutanix – NCP
• Or other Equivalent OEM Certification in Servers, Storage, or Networking

• Up to 30% travel required

• The estimated annual pay range for this position is $125,000 - $175,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status