IDCS Quality Control Technician

The IDCS Quality Control Technician will validate and review all integrated data center cabinets, confirming that they meet all customer integration standards and requirements under the direction of the Lead Quality Control Technician.  The Technician will document and fix errors or escalate build issues to the Lead Quality Control Technician. This position is required to report to the SHI 400 Ridge Road, Piscataway NJ office as determined by SHI management. On the job training provided.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include but not limited to:

• Perform build specific quality checks throughout build process following the Internal Quality Control Checklist over the course of multiple quality checks
• Review customer Integration Documentation and decipher configuration specifics, such as rack elevation, port/slot layout and connectivity, confirming the devices and physical rack layout meet customer expectations
• Capture images and thoroughly document racks for internal review at multiple times during the build by following the IDCS process and a project specific photo template, ensuring all relevant information is visible in each photo and packet is complete and approved by management before rack ships to customer
• Review hardware inventory logs captured from all racked devices to confirm that all custom configuration specifics, such as BIOS checks, MAC captures, DHCP configuration, and array controller configuration settings meet customer expectations
• Confirm that every label on every cable matches the customer labeling configuration specifics, including font, spacing and naming conventions
• Confirm all cable routing is neat and follows customer standards and/or industry standards
• Document and fix any discrepancies, and/or relay them to the build team for remediation
• Perform power redundancy failover test
• Confirm that all data captured for purposes of asset inventory records, plus all required logical data is in the template and format that the customer requests

• Knowledge of structured cabeling and/or data center technician experience
• Understanding of how to review technical documentation, with the ability to transfer logical information to a physical build
• Minimum 2 years’ experience reviewing Quality Control processes or a related discipline
• Proficient in MS Office products, Word, Excel, SharePoint and basic photo editing tools 

• Ability to proofread, recognize and correct mistakes and communicate mistakes to the QC and Build teams
• Ability to operate a camera or smart phone for photo documentation
• Ability to crop and resize photos using basic photo editing tools
• Ability to work with meticulous attention to detail
• Ability to address project issues and remain professional
• Ability to communicate and relay build details and progression with teammates
• Ability to work under pressure and meet build ship dates
• Ability to multi-task and balance priorities
• Ability to decipher integration documentation technical detail, including rack elevations, network and power cabeling layouts
• Ability to comprehend Quality Control processes, including build checklists, as defined by the internal team
• Ability to interact with several teams, including data center build technicians, solution consultants and systems engineering
• Organizational skills

Preferred Skills and Qualifications:

• Cursory knowledge of SharePoint
• IDCS Build Team or similar Datacenter experience
• Cursory knowledge of MS Teams

• Extended hours are sometimes required to complete some special projects

• The estimated annual pay range for this position is $40,000 - $70,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status