VMware Customer Success Manager

The VMware Customer Success Manager is responsible for the acquisition, retention, and growth of SHI VMware business. The VMware Customer Success Manager will collaborate closely with SHI sellers to establish strong relationships with VMware sellers and leaders, as well as maintain positive connections with top customers within their assigned coverage area. They will meet with select customers each month, helping them with various aspects of the VMware environment, including optimizing their VMware investments, lifecycle management of any VMware Enterprise Licensing Agreements, and ensuring a positive customer experience with SHI. 

This position is required to report to the SHI Austin, TX office location as determined by SHI management.     

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Include, but not limited to:

• Managing the customer experience through monthly meetings around products, licensing, and renewals. 
• Executing against given vital performance indicators, including customer retention, growth of customers' business, acquisition of new VMWare customers, and selling VMware services. 
• Working with SHI sales to ensure they review VMware Road maps with stakeholders within the customer. 
• Partnering with the VMware organization to co-sell effectively across a targeted list of customers. 
• Continuous learning and development on new product technology offerings, VMware-specific offerings and programs, and SHI VMware service offerings. 
• Assisting in training SHI Enterprise Sales on VMware products & programs and how customers can benefit from their core products. 

• 2+ years of Sales experience required 
• 2+ years of experience working with VMware products required 
• Bachelor's Degree required 

• Superior organizational skills and project/time management abilities 
• Strong Communication & Presentation Skills 
• Strong process orientation and mindset 
• Excellent communication skills with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions 
• Ability to navigate and manage C-Suite relationships within a B2B sales environment 
• Ability to work cross-functionally with Account Executives, Account Managers, and sales teams  
• Deep understanding of VMware products, licensing, services, and renewal strategies 

• VMware certifications preferred  

• Travel as determined by SHI Management  

• The estimated annual pay range for this position is $80,000 - $125,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.  
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status