Innovative Solutions. World Class Support.
Headquartered in Somerset, NJ, SHI International Corp. has transformed itself from a $1 million “software-only” regional reseller into a $8.5 billion+ global provider of technology products and services. Privately-held and under the guidance of its current ownership since 1989, SHI has experienced tremendous growth in size and scope. Its organic growth and over two decades of stability are a direct result of backing a highly-skilled, tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.
SHI offers custom IT solutions for every aspect of your environment from software and hardware procurement to deployment planning, configuration, data center optimization, mobility and IT asset management.
SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day.
What SHI Can Offer:
SHI has an exciting opportunity supporting an SHI customer for on-site Help Desk Level 1 duties. This position will include 40hours per week with a shift that may require coverage for Saturday 7am – 4pm hours as part of the assigned shift. This position will involve answering the phone to assist End Users with their technical issues and helping to resolve their problems or escalating to Level 2 personnel as needed.
Help desk/ Support I support are responsible for first response in answering, commenting and replying to open incidents in the help desk. Responsible for answering, commenting and replying to help desk inquiries. Ability to identify and organize tickets according to priority and forward tickets to engineers and techs. Strong aptitude in O.S. Repairs, Spyware removal, virus removal, hardware, troubleshooting, and upgrades. Update and maintain company contacts. Assist support staff with field work as needed. Sets up and operates computer and machinery peripheral to computer for purpose of providing information to requesting clients. Work requires knowledge of computer logic and methodology to run computer systems. Employee will receive moderate supervision with on-the job training. After completion of training, employee will receive minimal supervision. Employee will take direction from the Customer identified Manager and perform tasks within the Level I skill set requirements.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status