• Microsoft Advisor - Enterprise

    Job Locations UK-Buckinghamshire -Milton Keynes
    Requisition ID
    2018-2275
    Category
    Other
  • About SHI

    SHI-Logo

    Innovative Solutions. World Class Support.

     

    SHI UK, Milton Keynes, has been established for 20 years and under the guidance of the UK management has grown from a small satellite office to now our EMEA Headquarters. With our organic growth and stability within the UK market we are able to provide a variety of technology products, solutions and services to businesses across the UK and Europe including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.

     

    The Milton Keynes office is home to a range of departments and specialisms where you can progress and develop your career within the IT Industry while working in a diverse and fun environment.

    Job Summary

    In support of our expanding UK sales force the Microsoft Advisor will be the first point of contact for our Enterprise sales division for Microsoft assistance. Working within the Microsoft EMEA Team, this role requires a strong well-rounded understanding of Microsoft products, licensing and volume licensing programs. With an excellent knowledge of SHI and Microsoft’s systems, tools and processes you will work alongside the aligned Licensing Executive to address all Microsoft related queries.

     

    This position is required to report to the SHI UK Milton Keynes office location.

    Responsibilities/Job Function

    Primary Responsibilities (to include but are not limited to the following):

    • Act as internal Enterprise Team Sales Support working alongside the LE as a main point of contact covering Microsoft licensing and operational requirements
    • Support in basic opportunity identification, upsell/cross sell
    • Main point of contact for volume license program questions
    • Contract paperwork creation, review and submission
    • Product selection guidance
    • Quoting/Price list assistance & training
    • T-36 support and guidance including True Up monitoring, and requirements
    • Support the LE and Account Executive in executing on time renewals and true ups for existing customers
    • Provide Account Execs with basic to intermediate Licensing Support
    • Awareness of and signposting to other key business areas; Advanced Solutions, ITAM, Professional Services, Mobility etc.
    • Main point of contact between SHI Corporate Team and Microsoft Support Teams – query logging & escalation
    • Support LE in education of sales teams on Microsoft Programs and best practices to maximize understanding of sales messages to drive increased Microsoft revenue
    • Opportunity management and reporting as required by management
    • Support and work with the wider MSEMEA Team when required
    • Support on Customer Calls alongside LE as required
    • Support at Customer Meetings alongside LE as required
    • Continually engage in live and self-paced training to expand and strengthen product, licensing, program and services knowledge

    Qualifications/Minimum Skills Required

    • Excellent knowledge of Microsoft products, solutions, and volume licensing programs.
    • Strong process and operational knowledge
    • Strong base licensing knowledge.
    • Strong verbal and written communication skills.
    • Knowledge of Microsoft tools; Explore.ms, MVLC, VLSC
    • Ability to work in a fast paced, high workload environment.
    • Ability to work effectively within a virtual team environment
    • The ability to convey complex themes in an easy to understand manner

    Education/Certifications:

    Microsoft MCP qualification (Licensing/SAM) or ability to attain within 6 months in role

     

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