• Integration Data Center Tech - Field

    Job Locations US-NJ-Piscataway
    Requisition ID
  • About SHI


    Innovative Solutions. World Class Support.


    Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $10 billion global provider of information technology products and services.

    From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment.

    Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.

    Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day.


    What SHI Can Offer:

    • World Class Facility includes on site gyms, restaurants and community events
    • Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
    • Work in an up-beat, creative, and fun environment
    • Benefits, include medical, vision, dental, 401K, and flexible spending

    Job Summary

    SHI International Corporation has an opportunity in our Enterprise Division as an Integration Data Center Tech - Field. The primary role is in the FE capacity, and requires travel to customer data center locations to support break / fix repairs and new build handoffs. When onsite visits are not scheduled, the candidate will assume the role of Build Technician and will support rack integration projects. They will be responsible for reviewing all rack builds and confirming that they meet the customer elevation requirements and are configured per integration specifics.

    Responsibilities/Job Function

     Responsibilities include, but are not limited to:


    • FE New Build Handoff / BreakFix
      • Visit Customer Global Data Centers (Domestic and International) to complete build handoff.
      • Domestically – Complete handoff tasks and on larger engagements where others are assisting, provide appropriate training and guidance.
      • Internationally – (no work visa (can’t touch equipment), you will supervisor and verbally train the local Vendor Partner FE’s, using SHI owned and project configured laptop and related equipment to successfully complete the handoff.
      • Following initial hardware assessment which may require manufacturer replacement parts, which will require you to communicate with vendor and open (on Customer’s behalf) related tickets.
    • Build Technician
      • Work with the SHI configuration technicians and the Integration Build Team.
      • Support Lead Technicians and complete build activities as scheduled.
      • Install components into the rack, following rack elevation diagram.
      • Install cables and labels as documented.
      • Complete power redundancy testing.
      • Configure servers and complete documented bench testing.
      • Complete configuration updates as documented for the specific build.
      • Complete checklist as documented for the specific build.
      • Review/decipher integration documentation technical detail.
      • Follow Quality Control processes and follow QC documentation, as defined by customer.
      • Follow detailed oral and written instructions in the installation/removal and repair of electronic equipment.
      • Use personal computers or Laptops to monitor inventories, reorder supplies and write reports.
      • Read and interpret dials, gauges, meters, graphs and electrical wiring diagrams pertaining to the installation, testing, operation and repair of electronic equipment.
      • Acquire additional skills to maintain technical competencies.
      • Read and comprehend technical manuals, troubleshooting guides, manufacturers specifications, used in the installation and repair of electronic equipment.
      • Experience or related experience performing installation for service providers.
      • Work activities could include:
      • Check equipment in and validate against Bill of Material.
      • Rack and Stack components.
      • May be required to stoop, bend, kneel and squat for extended periods of time.
      • May be required to lift and move items up to 70 pounds.
      • Cable and label build components.
      • Power on components and check for failures.
      • Make support calls to vendor for failed components.
      • Complete IP updates on management interfaces, including switches.
      • Install license keys.
      • Complete BIOS and firmware updates.
      • Capture MACs and save the data.
      • Capture and merge data and post it to SharePoint.
      • Provide updated status to Lead Technicians and hand off unfinished deliverables to supporting team members.

    Qualifications/Minimum Skills Required


    • 4 year completed college degree or direct equivalent Data Center experience

    New Build Handoff / BreakFix

    • Proven ability to provide clear and concise directions and instruct others on process/procedure as they relate to builds
    • Travel and overnight stayover is required.
    • Credit Card required (several international travel – requires hotel accommodation be expensed first out-of-pocket, then reimbursed).
    • Valid Driver’s License required.
    • Valid Passport required.
    • Some countries do not allow visitors that have DUIs.

    Build Technician

    Minimum of 1 year of experience in the following areas:

    • Experience with network and server configuration.
    • Experience with rack and stack and cable routing.
    • Ability to interface with customers and to process and relay technical detail.
    • Ability to work under tight time constraints and meet strict deadlines.
    • Technical problem solving skills.
    • Must work with meticulous attention to detail and will be required to work onsite in the configuration center.
    • Ability to work with several teams and manage multiple rack integration projects that are running simultaneously.
    • Ability to configure/troubleshoot and integrate multiple hardware vendor devices including but not limited to Lenovo, IBM, HP, Dell, FireEye and Acme Packet.
    • Ability to upgrade firmware, configure network settings, and configure other settings as required by customer across multiple vendor hardware.
    • Ability to review current QC processes and facilitate efficiencies (we need to build/move more racks through QC faster – create automation where possible).
    • Candidate must possess organizational and planning skills.
    • Ability to work with several teams and manage multiple rack integration projects that are running simultaneously.
    • Must be able to produce excellent results (rack built to customer specifications) with accuracy under accelerated time frames.
    • Ability to review technical documentation, including VISIO diagrams and be able to transfer that logical information to a physical build.

    Preferred Skills:

    • Knowledge of configuration and SHI warehouse processes.
    • Some knowledge of servers, storage, networking.
    • Knowledge of AX, specifically as it relates to config check in / check out – order processing.
    • Ability to integrate Moonshot rack components.
    • Setup Moonshot chassis and configure utilizing iLO Chassis Manager or custom scripts.
    • Ability to verify Moonshot firmware revision and upgrade or downgrade based on customer requirements.
    • Complete Moonshot hardware verification steps.
    • Ability to verify proper Moonshot racking and cabling (power and network).
    • Ability to verify all Moonshot components successfully complete power on self-tests.
    • Ability to verify Moonshot cartridge interaction with iLO Chassis Manager.
    • Ability to verify Moonshot chassis firmware revisions, iLO Chassis Manager, cartridges, and network switches are configured to the Customer’s specifications.
    • Possess proven Moonshot debugging and troubleshooting skills.

    Equal Employment Opportunity – M/F/Disability/Protected Veteran Status



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