• Field Service Technician – Wakefern

    Job Locations US-PA-Easton
    Requisition ID
    Information Technology
  • About SHI



    Innovative Solutions. World Class Support.


    Headquartered in Somerset, NJ, SHI International Corp. has transformed itself from a $1 million “software-only” regional reseller into a $8.5 billion+ global provider of technology products and services. Privately-held and under the guidance of its current ownership since 1989, SHI has experienced tremendous growth in size and scope. Its organic growth and over two decades of stability are a direct result of backing a highly-skilled, tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.

    SHI offers custom IT solutions for every aspect of your environment from software and hardware procurement to deployment planning, configuration, data center optimization, mobility and IT asset management.
    SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day.


    What SHI Can Offer:

    • World Class Facility includes on site gyms, restaurants and community events
    • Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
    • Work in an up-beat, creative, and fun environment
    • Benefits, include medical, vision, dental, 401K, and flexible spending
    • Supportive Management and Leadership

    Job Summary

    SHI has an exciting opportunity to join SHI’s Enterprise Solutions Group (ESG).  Field Service Technicians provide exceptional customer service and technical expertise, modify/repair point-of-sale and IT hardware as well as resolve technical issues /problems to ensure continuity of customer retail operations. Generate and process required company/customer documentation and asset management accurately and on-time.


    Monday-Friday, 8am - 5pm.  Nights, weekends and holidays.  On-call rotation.  Must be willing to work overtime (nights, weekends and holidays)

    Responsibilities/Job Function

    Responsibilities include, but not limited to:

    • Driving to customer sites.
    • Troubleshoot and repair point-of-sale and IT related hardware in a retail environment
    • Maintain parts inventory and company-owned vehicle
    • Operate within SHI’s call management system and other business applications
    • Establish, build and continue rapport with customers

    Qualifications/Minimum Skills Required

    Required Skills:

    • Clean, valid driver’s license
    • Strong time management, troubleshooting and organizational skills.
    • Excellent customer service.
    • Ability to work in a fast-paced demanding environment
    • Must be able to work flexible schedules including on-call, nights, weekends, and holidays as scheduled.
    • Ability to lift and handle up to 75 lbs.
    • Receive service calls and complete them within specified SLA period.
    • Must be able to obtain a Weights & Measures scale license for one or more states.

    Preferred Skills:

    • Excellent verbal and written skills including: writing, editing, and communicating with both internal and external customers
    • A+ and other industry certifications


    Equal Employment Opportunity – M/F/Disability/Protected Veteran Status



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