• Returns Clerk

    Job Locations US-NJ-Piscataway
    Requisition ID
  • About SHI



    Innovative Solutions. World Class Support.


    Headquartered in Somerset, NJ, SHI International Corp. has transformed itself from a $1 million “software-only” regional reseller into a $8.5 billion+ global provider of technology products and services. Privately-held and under the guidance of its current ownership since 1989, SHI has experienced tremendous growth in size and scope. Its organic growth and over two decades of stability are a direct result of backing a highly-skilled, tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.

    SHI offers custom IT solutions for every aspect of your environment from software and hardware procurement to deployment planning, configuration, data center optimization, mobility and IT asset management.
    SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day.


    What SHI Can Offer:

    • World Class Facility includes on site gyms, restaurants and community events
    • Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
    • Work in an up-beat, creative, and fun environment
    • Benefits, include medical, vision, dental, 401K, and flexible spending
    • Supportive Management and Leadership

    Job Summary

    SHI has an exciting opportunity in our Returns Materials Authorization department as Returns Clerk!  This position will be working as part of a team processing all daily RMA's returned by customers in a timely manner. A successful candidate will be utilizing their communication skills to interface with both sales representatives and vendors throughout the returns process.


    This position will report to the SHI Piscataway office.

    Responsibilities/Job Function

    Include but are not limited to:

    • Process RMA's thru AX
    • Inspect each package for correct items, broken items, missing items, and record any problems with the package
    • Contact vendors for confirmation and validation of RA's and other questions regarding RA
    • Express issues/problems/concerns clearly to both internal employees and vendors
    • Repackage and shipping of RMA's
    • Utilization of the UPS shipping machine - internal shipping program and scales
    • Field general questions from sales
    • Documenting important information in a SharePoint sites
    • Shipping freight by palletizing and strapping shipment

    Qualifications/Minimum Skills Required

    • Must be able to lift at least 50lbs.
    • General knowledge of a windows run computer
    • Ability to problem solve
    • Pays close attention to detail
    • Self-motivated with excellent follow up skills
    • Must work well in a team environment
    • Process and policy oriented
    • Excellent written/verbal communication skills including but not limited to proper phone and email etiquette
    • Ability to express issues/problems/concerns clearly to both internal employees and vendors
    • Strong sense of customer service
    • Organizational and maintenance skills in work area as well as records and emails
    • High School Diploma or direct equivalent

    Preferred Skills:

    • Outlook/excel knowledge

    Equal Employment Opportunity – M/F/Disability/Protected Veteran Status




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