Returns Clerk

Innovative Solutions. World Class Support.

Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $10 billion global provider of information technology products and services.

From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment.

Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.

Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day.

What SHI Can Offer:

• World Class Facility includes on site gyms, restaurants and community events
• Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
• Work in an up-beat, creative, and fun environment
• Benefits, include medical, vision, dental, 401K, and flexible spending

SHI has an exciting opportunity in our Returns Materials Authorization department as Returns Clerk!  This position will be working as part of a team processing all daily RMA's returned by customers in a timely manner. A successful candidate will be utilizing their communication skills to interface with both sales representatives and vendors throughout the returns process.

This position will report to the SHI Piscataway office.

Include but are not limited to:

• Process RMA's through AX
• Inspect each package for correct items, broken items, missing items, and record any problems with the package
• Contact vendors for confirmation and validation of RA's and other questions regarding RA
• Express issues/problems/concerns clearly to both internal employees and vendors
• Repackage and shipping of RMA's
• Utilization of the UPS shipping machine - internal shipping program and scales
• Field general questions from sales
• Documenting important information in a SharePoint sites
• Shipping freight by palletizing and strapping shipment

• Position requires ability to lift at least 50lbs
• General knowledge of a windows run computer
• Ability to problem solve
• Pays close attention to detail
• Self-motivated with excellent follow up skills
• Must work well in a team environment
• Process and policy oriented
• Excellent written/verbal communication skills including but not limited to proper phone and email etiquette
• Ability to express issues/problems/concerns clearly to both internal employees and vendors
• Strong sense of customer service
• Organizational and maintenance skills in work area as well as records and emails
• High School Diploma or direct equivalent

Preferred Skills:

• Outlook/excel knowledge

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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